Michael Salisbury
Pinellas Park,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Student Service Representative Level 2
Kaplan Bob Hogue School Of Real Estate
06.2016 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
Internship
Vampt Co.
04.2019 - 08.2019
- Marketing and Consulting agency
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
Education
No Degree - Business Management
Saint Petersburg Community College
St. Petersburg, FLSkills
- Effective Communication
- Telephone Etiquette
- Problem Solving
- Multitasking
- Time Management
- Programming (SQL, Python)
- Network security
- Linux line-command
- Security frameworks, controls, design principles
Certification
Google Cybersecurity Certificate
References
References available upon request.
Timeline
Internship
Vampt Co.
04.2019 - 08.2019
Student Service Representative Level 2
Kaplan Bob Hogue School Of Real Estate
06.2016 - Current
No Degree - Business Management
Saint Petersburg Community College
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