Michael Sanabria
North Tonawanda,NY
Summary
Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Demonstrates strong interpersonal skills, ability to interact with diverse groups effectively and passion for sharing knowledge.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work History
Operations Manager
Bainbridge Island Dog Club
Bainbridge Island, Washington
03.2024 - Current
- Managed daily operations and logistics for dog training sessions, daycare, and grooming services.
- Coordinated scheduling for team members, groomers, and trainers.
- Implemented safety protocols for handling dogs and facilitating events.
- Developed training materials for new staff and volunteers on operational procedures.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Haunt Guide
VerHulst Haunted Hayride
Spencerport, NY
10.2017 - Current
- Guided guests through haunted attractions, ensuring an immersive experience.
- Monitored safety protocols to ensure guest and staff well-being.
- Assisted in setting up and maintaining themed environments for events.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
Cabinet Maker Apprentice
Bainbridge Island Woodworks
Kingston, Washington
04.2025 - 09.2025
- Crafted custom cabinetry using traditional woodworking techniques and modern tools.
- Collaborated with senior cabinet makers on complex design plans and layouts.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Routed grooves in cabinet parts for shelves or doors using router table.
- Transported finished goods from workshop to designated delivery areas safely without causing damage.
- Worked independently on projects and tasks within carpentry team.
- Fit cabinets and countertops within installation space with exceptional accuracy and attention to detail.
- Set up and operated CNC machines to perform repetitive machining operations on a variety of materials according to specifications.
- Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
Shift Supervisor
Starbucks
East Amherst, New York
10.2017 - 08.2023
- Supervised daily operations and maintained high standards of service quality.
- Trained and mentored new team members on coffee preparation techniques.
- Managed inventory levels and ensured timely restocking of supplies.
- Assisted in resolving customer complaints with effective communication skills.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Education
Charles D'Amico High School
Albion, New YorkSkills
- Customer relationship management
- Public speaking
- Group management
- Customer engagement
- Guest relations
- Attention to detail
Languages
English
Native/ Bilingual
Accomplishments
- Starbucks Barista Champion - made a selection of drinks while engaging judges in storytelling and discussion about drink making processes, coffee tasting, and coffee culture.
References
References available upon request.
Timeline
Cabinet Maker Apprentice
Bainbridge Island Woodworks
04.2025 - 09.2025
Operations Manager
Bainbridge Island Dog Club
03.2024 - Current
Haunt Guide
VerHulst Haunted Hayride
10.2017 - Current
Shift Supervisor
Starbucks
10.2017 - 08.2023
Charles D'Amico High School