Michael Sansom
Dawsonville,Ga.
Summary
Achieved high customer satisfaction by effectively managing stressful situations in plant management and home electrical services. Enhanced operational efficiency in automotive repair as a service advisor. Drove successful store management and retail merchandising outcomes. Streamlined forklift operations in diverse environments. Delivered exceptional service in entertainment and construction sales, maintaining composure under pressure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Batcher/ Assistant Plant Manager
Thomas Concrete
2024.06 - Current
- Managed batching equipment operations to ensure precise concrete mixture production.
- Oversaw raw material inventory levels to ensure timely replenishment and uninterrupted production.
- Led collaboration with quality control team to ensure consistency and integrity of concrete batches.
- Facilitated training for new staff on batching processes and safety protocols to enhance operational efficiency.
- Diagnosed and resolved equipment malfunctions to ensure uninterrupted production flow.
- Facilitated collaboration with delivery teams to optimize scheduling of concrete orders and dispatches.
- Guaranteed adherence to safety regulations and company policies across all operations.
- Oversaw batch progress through computerized systems, implementing necessary adjustments to ensure compliance with specifications.
- Established and enforced safety protocols to guarantee a secure working environment for all employees.
- Facilitated collaboration with suppliers to address and resolve raw material quality and availability issues.
- Maintained up-to-date knowledge of industry best practices and technological advancements in batching processes.
- Monitored compliance with company policies and regulations during daily operations in batching department.
Store Manager
Rising Cloud Vape
2021.10 - 2024.06
- Supervised store operations each day, focusing on delivering superior customer service while maintaining strict compliance with company policies.
- Streamlined inventory management processes to effectively balance stock levels and decrease waste.
- Coached and guided team members in advanced sales techniques and comprehensive product knowledge to drive performance improvements.
- Interpreted sales data to pinpoint trends that guide the development of strategic promotional campaigns for revenue growth.
- Analyzed operational needs and developed employee schedules to ensure effective resource allocation and cost management.
- Encouraged a collaborative atmosphere that strengthened teamwork and fostered positive relationships among staff members.
- Investigated and resolved customer complaints efficiently, contributing to increased satisfaction and fostering loyalty among community members.
- Implemented operational strategies to maintain store cleanliness and safety standards for optimal customer experience.
- Administered store opening and closing procedures while maintaining accurate inventory and cash control.
- Guided new employees through training and mentorship programs to ensure successful integration into the organization.
- Implemented effective inventory management practices and streamlined backroom organization to support timely product replenishment.
- Performed detailed opening and closing tasks for point of sale systems, ensuring accuracy and efficiency.
- Developed and implemented onboarding strategies for new hires, equipping them with essential skills for effective performance.
- Optimized merchandise arrangements and display configurations to effectively showcase new products and current promotions.
- Designed impactful visual merchandising displays and optimized store layouts to attract customers and boost sales.
- Analyzed and balanced daily sales transactions to document and verify day-to-day revenue.
- Facilitated guest engagement at front counter, responding to product-related questions and ensuring satisfaction.
- Executed accurate record-keeping and financial oversight to maintain budget integrity and support store operations.
- Monitored and evaluated loss prevention strategies, ensuring staff adherence to established security procedures.
- Drove team performance and collaboration by nurturing a healthy environment that prioritizes collective achievement.
- Developed and enforced cost-saving strategies alongside efficient inventory management to maximize store profitability.
- Reviewed and updated store procedures consistently to maintain compliance with all relevant laws and regulations, addressing any discrepancies promptly.
- Engaged with management peers to formulate and execute initiatives aimed at elevating performance metrics across all company locations.
- Developed and implemented special events, such as seasonal promotions, to attract customers and boost sales performance.
- Designed and executed loyalty program targeting increased customer engagement and sales revenue.
- Established a comprehensive rewards program focused on recognizing and rewarding loyal customers to boost retention rates.
- Analyzed customer traffic patterns and implemented layout changes to boost product visibility and encourage larger purchases.
- Collaborated with vendors to identify and integrate trending products, ensuring store inventory remained fresh and attractive to consumers.
- Conducted thorough analysis of sales trends to proactively manage inventory levels and prevent stockouts of popular products.
- Supervised adherence to health and safety regulations, fostering a secure atmosphere for employees and patrons.
Uber/Lyft/Roadie
Independent Driver
2020.02 - 2021.10
- Cultivated a proactive approach to tasks, ensuring reliability and commitment to objectives.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Leveraged strong interpersonal skills to enhance team dynamics and maintain productivity in both individual and group assignments.
- Showcased agility in learning and flexibility in responding to changing situations.
- Exhibited proficiency in verbal and written communication, enhancing team interactions and project outcomes.
- Engaged in continuous learning initiatives to drive self-improvement and contribute to team success.
- Ensured coverage and service continuity by working varied shifts, including nights, weekends, and holidays.
- Acquired proficiency in various technology and software applications, ensuring seamless adaptation to evolving tools.
Automotive Tech and Assistant Service Manager
Carl Black GMC, Performance Tires, Christian Brothers, Pep Boys
2018.07 - 2021.08
- Applied advanced diagnostic techniques to accurately assess and rectify vehicle issues, enhancing overall reliability.
- Executed systematic maintenance evaluations to ensure vehicles met performance benchmarks and safety requirements.
- Provided mentorship to junior technicians, focusing on effective troubleshooting methods and industry-standard practices in automotive repair.
- Analyzed and restructured repair procedures, resulting in faster service delivery across the shop.
- Facilitated knowledge transfer to junior technicians regarding repair methodologies and customer service excellence.
- Analyzed existing workflows and implemented improvements, resulting in a more efficient shop environment.
- Coordinated with service advisors to accurately convey repair needs and enhance customer understanding.
- Conducted thorough inspections to ensure adherence to safety standards during all repair and maintenance tasks.
- Implemented systematic organization and cleanliness practices, fostering a professional atmosphere within the shop.
- Analyzed and resolved issues in vehicle systems, specifically targeting engines, brakes, and transmissions to maintain operational efficiency.
- Conducted comprehensive maintenance services, focusing on oil changes and tire rotations to enhance vehicle performance.
- Conducted thorough assessments using diagnostic tools to pinpoint mechanical issues effectively.
- Conducted routine servicing of vehicles, following OEM specifications for oil changes, engine tune-ups, and fluid changes to maintain optimal operational efficiency.
- Performed detailed inspections on vehicles, focusing on detecting leaks, damage, and any other potential concerns.
- Executed detailed vehicle inspections and preventive maintenance procedures, focusing on engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacements to maintain vehicle safety and efficiency.
- Implemented an organized workspace strategy, ensuring tools and equipment are readily accessible to support efficient repair processes.
- Assessed various automotive issues and generated detailed repair estimates, contributing to improved customer satisfaction levels.
- Administered safety and emissions inspections, identifying potential hazards and ensuring adherence to safety protocols.
- Conducted regular equipment inspections and performed necessary repairs to uphold operational standards.
- Oversaw customer order processing and warranty service execution, ensuring compliance with established manufacturer guidelines.
- Oversaw multiple projects simultaneously, ensuring superior quality and meticulous attention to detail despite tight deadlines.
- Cultivated strong customer relationships through outstanding service, contributing to business growth and generating positive word-of-mouth referrals.
- Conducted ongoing research and training to integrate new automotive technologies into service offerings, ensuring competitive advantage.
- Monitored adherence to ethical repair protocols and facilitated clear communication throughout service delivery to protect customer trust.
- Achieved improved team morale and productivity by actively engaging in staff training programs. Facilitated knowledge transfer and skill development among coworkers to strengthen team capabilities.
- Engaged clients through personalized consultations, identifying unique needs and recommending suitable solutions.
- Implemented effective inventory tracking methods and strategically placed orders to maintain balanced stock levels and prevent disruptions in supply chain operations.
- Evaluated and integrated automotive industry standards and practices to enhance product quality and service delivery.
- Articulated detailed repair process descriptions, reinforcing customer confidence and loyalty.
- Analyzed and repaired sophisticated electrical systems, enhancing overall vehicle reliability.
- Analyzed repair requirements and provided accurate timelines to ensure transparency with customers.
- Guided new employees through service protocol training and effective customer interaction strategies to ensure high-quality service delivery.
- Monitored and adjusted inventory levels to ensure readiness for maintenance activities.
- Reviewed customer feedback to uncover areas for service optimization and establish focus areas for team training efforts.
- Orchestrated team meetings focused on communicating operational goals and reinforcing accountability among team members.
- Facilitated discussions with customers to understand service demands and create actionable solutions.
- Directed maintenance team activities to achieve on-time task completion and deliver superior quality in workmanship.
- Facilitated coordination of schedules and allocation of work orders to ensure maximum productivity in service department.
- Established and maintained meaningful relationships with customers, contributing to increased repeat business and loyalty.
- Monitored customer feedback during and after installations to validate satisfaction and address any concerns.
- Resolved customer issues by employing clear communication strategies and delivering appropriate solutions to enhance service experience.
- Facilitated customer understanding of vehicle maintenance protocols and troubleshooting techniques, ensuring informed decision-making.
- Designed strategic written plans and acquired necessary customer consent to initiate processes.
- Evaluated budgetary parameters to optimize labor and parts inventory management while ensuring resource efficiency.
- Developed and implemented training programs for service workers focused on efficiency standards and conflict resolution strategies.
Forklift Driver, Warehouse Shift A and B Lead
ProLogostix at Hitachi and Hitachi
2016.11 - 2018.07
- Managed transportation of materials using forklifts, ensuring streamlined operations in warehouse setting.
- Monitored and assessed equipment conditions through systematic inspections to ensure compliance with safety standards.
- Coordinated efforts with team members to refine and improve loading and unloading workflows.
- Implemented systematic tracking methods to maintain precise inventory records and facilitate inventory control.
- Developed and delivered instructional materials on proper forklift operation and safety procedures for new team members.
- Analyzed and improved interdepartmental processes between shipping and receiving to optimize overall workflow.
- Implemented strategies for monitoring storage areas, focusing on maximizing space utilization and achieving effective inventory management.
- Oversaw loading and unloading processes, focusing on precision to protect products from damage during transit.
- Oversaw equipment usage, prioritizing safety protocols to prevent damage and reduce injury risks.
- Coordinated various responsibilities in parallel to improve overall work efficiency.
- Coordinated unloading processes for trucks and rail cars, optimizing material flow to designated staging area.
- Utilized forklift to efficiently arrange pallets in designated storage locations, ensuring accessibility and order.
- Monitored and maintained forklift equipment through systematic checks to prolong equipment lifespan and performance.
- Conducted detailed examination of shipments focusing on quality control and accuracy verification.
- Enhanced workplace culture by actively participating in team initiatives and consistently exhibiting a professional attitude.
- Contributed to ongoing safety training initiatives to maintain up-to-date understanding of best practices in the industry.
- Coordinated inventory management activities to maximize space efficiency and improve accessibility of products.
- Developed and delivered forklift operation instruction emphasizing safety protocols for new hires.
- Collaborated with management to execute systematic physical inventory counts, reinforcing data accuracy for strategic decision-making.
- Oversaw detailed documentation processes to maintain accuracy in tracking incoming and outgoing shipments.
- Assessed warehouse conditions daily to detect safety risks and implement necessary corrective actions.
- Optimized logistics operations by swiftly moving products from storage areas to shipping docks to ensure efficient order processing.
- Audited items for accuracy by cross-referencing with relevant documentation.
- Implemented and reinforced company policies and procedures, contributing to a secure and efficient work atmosphere.
- Monitored and maintained cleanliness of warehouse area through systematic waste disposal and obstruction-free aisles.
- Performed forklift tasks following OSHA regulations and company-specific safety procedures.
- Prepared pallets for shipping by applying plastic wrap and attaching merchandise tags for accurate identification.
- Executed accurate inventory record-keeping for materials transferred within warehouse to support seamless facility functionality.
- Facilitated discussions with floor managers to establish effective merchandise layout and organization.
- Assessed daily production schedules, identifying key tasks for effective prioritization and delegation.
- Evaluated and documented weights of materials or products to maintain accurate production records.
General Service Tech and Class B Tech
Tires Plus, Mall of Ga Ford, Carl Black GMC, Mr. Tire
2011.06 - 2016.10
- Conducted thorough diagnostics and repairs on vehicles, guaranteeing peak performance and fostering positive customer experiences.
- Administered systematic maintenance evaluations, enhancing overall vehicle reliability and ensuring client safety.
- Analyzed repair processes using diagnostic tools to identify inefficiencies, resulting in improved turnaround times.
- Developed and implemented training programs for junior technicians, focusing on best practices to optimize team performance.
- Acquired extensive familiarity with multiple makes and models, enabling precise identification of issues and streamlined repair processes.
- Executed repair and maintenance tasks efficiently, consistently meeting deadlines without compromising on quality or customer experience.
- Streamlined repair processes by fostering teamwork and communication among colleagues, resulting in swift and accurate project execution.
- Conducted regular inspections and training to maintain safety standards in the use of tools and handling of hazardous materials.
Education
High School Diploma -
Woodfield High
Skills
- Applied advanced computer skills to facilitate diverse tasks and support project objectives
- Leveraged MS Office Suite to enhance document, spreadsheet, and presentation management for streamlined operations
- Leveraged MS Copilot to enhance collaboration and improve efficiency in team interactions
- Utilized MS Excel to streamline reporting and effectively monitor tracking requirements
- Maintained safety compliance and optimized loading operations to enhance overall warehouse efficiency
Certification
D.O.T Batching Certification
Hunter Alignment Certification
Forklift Certification (expired)
Timeline
Batcher/ Assistant Plant Manager
Thomas Concrete
2024.06 - Current
Store Manager
Rising Cloud Vape
2021.10 - 2024.06
Uber/Lyft/Roadie
Independent Driver
2020.02 - 2021.10
Automotive Tech and Assistant Service Manager
Carl Black GMC, Performance Tires, Christian Brothers, Pep Boys
2018.07 - 2021.08
Forklift Driver, Warehouse Shift A and B Lead
ProLogostix at Hitachi and Hitachi
2016.11 - 2018.07
General Service Tech and Class B Tech
Tires Plus, Mall of Ga Ford, Carl Black GMC, Mr. Tire
2011.06 - 2016.10
High School Diploma -
Woodfield High