Michael Scruggs

• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Provided sales feedback to management to address concerns in sales reports.
• Oversaw daily operational performance of Flooring and Home Decor team.
• Maintained stock of items, cleanliness, organization and provided excellent customer service.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Motivated and trained 5 team members to meet and exceed sales goals through positive reinforcement.

• Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
• Conducted site surveys to validate customer's infrastructure deliverables.
• Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
• Setup and operated all equipment according to manufacturers' instructions to maximize precision and functionality.
• Executed all testing processes within all planned parameters to achieve accuracy and schedule targets.
• Maintained clean working environments according to clean room standards.
• Documented procedures such as calibration of optical or fiber optic equipment.
• Maintained current and accurate project documentation reflecting changes made to processes, testing and procedures.
• Successfully maintain clean, valid driver's license and access to reliable transportation.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Trained new technicians how to splice and dress in enclosures inside and outside plant.
• Traveled nationwide to upgrade all terminix pest control locations to cat 5e backbone as well as extending dmarcs and installing new switches and workstations.

• Installed and configured new devices and system components.
• Worked closely with network administrators and server engineers to deliver quality service.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
• Researched and recommended network and data communications hardware and software.
• Responded to service requests during and after business hours.
• Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
• Took care of moves, adds and changes to meridian SL1 Phone System.

Installed and maintained cable and radio communications.

Setting up antennas using uhf and vhf frequencies.