Maxine Williams
Kansas City,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised.
Overview
3
3
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Kansas City, MO
03.2023 - Current
- Trained and mentored new associates on department policies and procedures.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues..
- Trained and monitored employees to teach daily tasks and improve performance.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Flooring Sales Specialist
Lowes Home Improvment
Kansas City, MO
06.2022 - 03.2023
- Explained features and advantages of diverse flooring products to assist customers in making informed decisions.
- Helped customers choose between different flooring types such as carpet, hardwood and laminate.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
Head Cashier
Lowes Home Improvment
Kansas City, MO
09.2021 - 06.2022
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Helped customers find specific products, answered questions and offered product advice.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Customer Service Associate
Lowes Home Improvment
Kansas City, MO
11.2020 - 09.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
Overnight Stocker
Lowes Home Improvment
Kansas City, MO
05.2020 - 11.2020
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Picked up boxes and related trash from sales floor.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Stocked shelves, racks and bins with new or transferred merchandise.
Education
Psychology
Graceland University
Lamoni, IA03.2022
Skills
- Handling Complaints
- Microsoft Office
- Decision Making
- Cycle Counts and Audits
- Positive and Upbeat
- Critical Thinking
- POS Systems Operations
- Process and Procedure Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Wanderer, there is no path, the path is made by walking.
Antonio Machado
Timeline
Department Supervisor
Lowes Home Improvment
03.2023 - Current
Flooring Sales Specialist
Lowes Home Improvment
06.2022 - 03.2023
Head Cashier
Lowes Home Improvment
09.2021 - 06.2022
Customer Service Associate
Lowes Home Improvment
11.2020 - 09.2021
Overnight Stocker
Lowes Home Improvment
05.2020 - 11.2020
Psychology
Graceland University