Isaiah Paulcich-Aquino
Bremerton,WA
Summary
Determined Department Supervisor with 5 years of experience in managing team of 15-250 employees in a high energy environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service. Experienced and motivated with a background of independently managing food service and direct member service departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Department Supervisor
Costco Wholesale
Silverdale, WA
05.2016 - Current
- Complete Weekly schedules, monthly budgets, maintain all department licenses.
- Pass all internal or state required inspections, audits.
- Developed and maintained through dedicated service and assistance, issue resolution, and quick problem solving.
- Maintained clean, stocked, and organized departments by optimizing daily operations and introducing new procedures.
- Motivated employees to consistently deliver effective member service and efficient closing or opening tasks.
- Mentored and supervised 20-30 employees from 2019-2022
- Mentored and supervised 100-250 employees from 2022-2024
- Trained 4 new department managers independently
- Trained and mentored 24 new supervisors in front end, membership, Refunds and food court departments.
- Examined logs to verify completeness and accuracy of documentation.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw daily operational performance of employees and member flow.
Head Host
Family Pancake House
Bremerton, WA
04.2014 - 05.2015
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait staff.
- Maintained a clean and welcoming environment at the host stand while greeting guests upon arrival warmly.
- Enhanced customer experience by ensuring timely seating and providing exceptional service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Promoted business loyalty by leaving positive customer relationships.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided support during private events as needed while coordinating with event planners.
- Cross-trained to handle different restaurant roles, including kitchen, to-go, Busser, and Dish area.
- Input orders accurately into POS terminal, split bills and accepted payments.
Education
CCMA - Medical Assisting- Phlebotomy
Charter College
Lacey, WA12.2024
High School Diploma -
South Kitsap High School
Port Orchard, WA06.2016
Skills
- Product restocking
- Multitasking and Prioritizing
- Problem Resolution
- Workflow Coordination
- Handling Complaints
- Training and mentoring
- Administrative Documentation
- Customer Service
- Staff Management
- Operations Management
Certification
- Certified Phlebotomist
- WA state Food manager Certification
- WA state Food handler certification
- WAMAST class 12 and 13 *liquor and bar server
- BLS/ACLS certification
- First aid and CPR certified
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementHealthcare benefitsFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Supervisor
Costco Wholesale
05.2016 - Current
Head Host
Family Pancake House
04.2014 - 05.2015
CCMA - Medical Assisting- Phlebotomy
Charter College
High School Diploma -
South Kitsap High School