Michael Seale
Hockley,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.
Overview
20
20
years of professional experience
Work History
Retail Sales Associate Baker
Bucees
Waller, TX
04.2021 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Replenishment Team Member
Michaels
Katy, TX
06.2019 - 05.2021
- Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
- Put away received merchandise in designated location.
- Cleaned and organized sales and stock areas.
- Used two-way radios to hear incoming messages and provide verbal responses.
- Pulled out-of-date, damaged or returned opened items to report to supervisor.
Retail Associate
Aldi
Houston, TX
05.2019 - 05.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
Call Center Representative
Academy Sports + Outdoors
Katy, TX
06.2018 - 05.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Baker
Sprouts
Houston, TX
01.2017 - 11.2017
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
Assistant Manager
CVS Pharmacy
Katy, TX
01.2014 - 01.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Supervised the store’s associates through assigning, directing and following up of all activities
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Baker
HEB Grocery Store
Katy, TX
08.2013 - 03.2014
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
Bakery Supervisor
Costco
Houston, TX
10.2006 - 06.2013
- Received, logged and inspected shipments for quality and accuracy.
- Greeted customers, answered questions, and provided great customer experiences.
- Performed opening and closing duties for department.
- Established proper procedures for waste management, sanitation, food handling, and safety.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Maintained inventory control and ordered supplies on monthly basis.
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
Customer Service Manager
Blockbuster Video
Katy, TX
01.2005 - 01.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Sales Associate
JCPenney
Katy, TX
01.2005 - 01.2006
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor of Science - Business Management
03.2019
Skills
- Sales and Promotions
- Meeting Sales Goals
- Policy and Procedure Adherence
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
Timeline
Retail Sales Associate Baker - Bucees
04.2021 - Current
Replenishment Team Member - Michaels
06.2019 - 05.2021
Retail Associate - Aldi
05.2019 - 05.2021
Call Center Representative - Academy Sports + Outdoors
06.2018 - 05.2019
Baker - Sprouts
01.2017 - 11.2017
Assistant Manager - CVS Pharmacy
01.2014 - 01.2017
Baker - HEB Grocery Store
08.2013 - 03.2014
Bakery Supervisor - Costco
10.2006 - 06.2013
Customer Service Manager - Blockbuster Video
01.2005 - 01.2007
Sales Associate - JCPenney
01.2005 - 01.2006
University of Houston - Downtown - Bachelor of Science, Business Management