Michael Sedeno
Queens
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Lead Retail Sales Associate
T-Mobile
07.2021 - 06.2024
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Facilitated positive customer experiences by resolving issues promptly and professionally.
- Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
- Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
Freight/Sales Associate
Michaels Arts And Crafts
07.2020 - 05.2021
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Managed over 50 customer calls per day.
Sales Associate
Target
11.2019 - 06.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed, marketed and sold full range of products and support services.
- Increased sales by 10%
Education
High School Diploma - undefined
Excelsior Preparatory High School
Springfield Gardens, NY06.2018
Skills
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Product and Service Sales
- Professional demeanor
- Excellent people skills
- Multi-tasking strength
- Problem-solving skills
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Store opening and closing
- Product knowledge
Timeline
Lead Retail Sales Associate
T-Mobile
07.2021 - 06.2024
Freight/Sales Associate
Michaels Arts And Crafts
07.2020 - 05.2021
Sales Associate
Target
11.2019 - 06.2020
High School Diploma - undefined
Excelsior Preparatory High School
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