Michael Sellers
Terre Haute,IN
Summary
Skilled team player with strong background in sales and customer service environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Bluegreen Vacations
Terre Haute, IN
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bottle Packer
Pretium packaging
Paris, IL
09.2021 - 03.2022
- Followed instructions and priorities of shipping supervisor to meet daily demand.
- Maintained obstruction-free work areas, aisles, and exits for optimal safety.
- Cleaned warehouse and surrounding areas per 5s standards.
- Completed disinfection work to carry out equipment washes and seasonal cleanings on production equipment.
- Assisted with product rework according to plant expectations.
- Moved pallets of printed labels into assigned areas for use on outgoing boxes.
- Stacked cartons and trays on pallets and skids using correct stacking pattern.
- Replenished packaging supplies such as wrapping paper, plastic sheets, and glue to maintain smooth operation.
- Labeled the finished packages with accurate product and destination information.
- Assembled cartons and padded containers to prepare for product packing.
- Tended to the filling and packaging machines, regulating the flow and speed to prevent production issues.
Sales Advisor
Guitar Center INC
Indianapolis, IN
10.2016 - 09.2021
- Identified customer needs by reviewing account information and conducting needs assessments.
- Entered, updated, and maintained daily activity and prospect information.
- Handled customer situations by making amicable decisions for customers and company.
- Reviewed analytics from monthly email campaigns and followed up on areas of opportunity.
- Assisted new and existing customers in account set ups and cancellations.
- Cold called prospective customers.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Engaged customers and built connections to drive long-term sales.
Janitorial Worker
Paris community hospital
Paris, IL
02.2016 - 09.2016
- Inspected buildings daily to identify maintenance needs and plan cleaning activities.
- Obtained and safely stored equipment, supplies, and materials for cleaning requirements.
- Arranged furnishings and equipment to prepare for meetings, activities, and events.
- Secured facility and grounds when not in use to minimize risks of property damage, loss, and liability.
- Collected and removed trash each day to keep the facility free of debris.
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.
- Carefully handled hazardous materials to minimize risks, storing and using each with the safest possible methods.
Assembly Line Worker
North American lighting
Paris, IL
08.2013 - 11.2015
- Inspected products at all stages to verify adherence to requirements.
- Addressed or reported safety hazards to protect staff and products.
- Followed good manufacturing practices and sanitation requirements.
- Kept work areas clean by removing debris, sweeping up dust and organizing supplies.
- Compared grades, colors, and textures of products and materials with color charts and templates to verify conformance to standards.
- Updated daily logs with production activities and special incidents to keep managers well-informed.
- Interfaced with manufacturing systems using computers or other electronic devices.
Education
High School Diploma - undefined
Paris High School
Paris, IL05.2007
Skills
- Process improvement
- Relationship building
- Acquire new business
- Multitasking
- Creative thinking
- Business development
- Customer service
- Customer relations
- Research
Timeline
Customer Service Representative
Bluegreen Vacations
03.2022 - Current
Bottle Packer
Pretium packaging
09.2021 - 03.2022
Sales Advisor
Guitar Center INC
10.2016 - 09.2021
Janitorial Worker
Paris community hospital
02.2016 - 09.2016
Assembly Line Worker
North American lighting
08.2013 - 11.2015
High School Diploma - undefined
Paris High School