Michael Sessions
Thomasville,GA
Overview
1
1
year of professional experience
Work History
Service Manager
Thermal Tech Inc
Thomasville, GA
08.2025 - Current
- Managed customer inquiries and resolved service issues efficiently.
- Coordinated service schedules to optimize technician productivity.
- Assisted in training new staff on operational procedures and safety protocols.
- Supported inventory management by tracking equipment and supplies usage.
- Fostered strong relationships with clients to ensure satisfaction and retention.
- Collaborated with team members to develop solutions for escalated service challenges.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Timeline
Service Manager
Thermal Tech Inc
08.2025 - Current