MICHAEL SHEA
Ormond Beach,FL
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
LG Certified Advisor
Best Buy
06.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted LG special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Owner / Operator
SM Entertainment - Florida
02.2002 - Current
- Provide a full line of DJ services including: special event hosting, club/bar events, corporate events, social events and wedding services
- Build relationships in the community through partnerships with charity and non-profit groups.
Depart Supervisor
Lowe's
06.2020 - 06.2023
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
GENT DJ / Resident DJ / ACD DJ / Bingo Host
Princess Cruises
10.2011 - 11.2019
- Provide high quality entertainment and create a memorable experience for guests
- Provide hosting service for events and activities to promote revenue departments and other entertainment activities including Bingo 2.0
- Possess a commitment to continuously display and deliver care to guests throughout their cruising experience.
Remote Engineer / On Air Talent
Gillen Broadcasting / WYKS FM / KISS 105.3
08.2004 - 11.2009
- Interacting with listeners and general public at station events
- Managing prizes and giveaways at station events
- Operate the sound board and host a 5hr radio show as scheduled
- Writing, voicing, producing and dub/record commercials for clients
- Emcee live events and host as needed.
Store Assistant Manager / Department Manager/Mobile Technician
Best Buy Company
10.1999 - 07.2004
- Coach, council, and train store employees on behaviors and company policy
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Perform regular management duties including opening/closing of the store, counting of daily deposit, and assisted in recruitment and retention of staff of 135 employees.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
Education
Kirkpatrick Institute of Public Safety
Gainesville, FLMECP Certification - Mobile Electronics Installation
Installer Institute
Daytona Beach, FL07.1998
Skills
- Strong communication skills
- 15 yrs of Management History
- Relationship Building
- Problem solving
- Supervision and training
- Staff development
- Team collaboration
- Talented public speaker
- Thrives under pressure
- Adaptability
- Sales strategy
Timeline
LG Certified Advisor
Best Buy
06.2023 - Current
Depart Supervisor
Lowe's
06.2020 - 06.2023
GENT DJ / Resident DJ / ACD DJ / Bingo Host
Princess Cruises
10.2011 - 11.2019
Remote Engineer / On Air Talent
Gillen Broadcasting / WYKS FM / KISS 105.3
08.2004 - 11.2009
Owner / Operator
SM Entertainment - Florida
02.2002 - Current
Store Assistant Manager / Department Manager/Mobile Technician
Best Buy Company
10.1999 - 07.2004
Kirkpatrick Institute of Public Safety
MECP Certification - Mobile Electronics Installation
Installer Institute
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