Michael Sheehan
Derry
Summary
Dynamic and results-oriented professional with extensive experience in customer service and bartending, notably at Friendly Reds Tavern. Excelled in managing high-volume events and developing loyal clientele through outstanding service. Demonstrated strong multitasking and active listening skills, significantly enhancing customer satisfaction and loyalty. Proven track record in efficient cash handling and conflict resolution, fostering a positive and efficient work environment.
Overview
13
13
years of professional experience
Work History
Bartender/Server
Friendly Reds Tavern
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Tupelo Music Hall
03.2017 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Customer Service Representative
Herrington Catalog
10.2011 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Communications
Rivier University
Nashua, NH05-2003
Associate of Arts - TV/Radio Production
Hesser College
Manchester, NH05-1998
Skills
- Strong multitasking
- Strong work ethic
- Active listening
- Customer service
Timeline
Bartender/Server
Friendly Reds Tavern
07.2023 - Current
Bartender
Tupelo Music Hall
03.2017 - Current
Customer Service Representative
Herrington Catalog
10.2011 - 02.2017
Bachelor of Arts - Communications
Rivier University
Associate of Arts - TV/Radio Production
Hesser College
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