Michael Shipley

FOH/BOH Training Captain | 10/2025 - 07/2026

• Lead a training team to ensure the highest quality guest experience.
• Ensured our team was ready to train, and that they had access to new and updated sources for the best training experience possible
• Checked in with trainers and trainees on progress and determined the next steps in training
• Attended quarterly training calls to determine the focus for that quarter and cover any upcoming changes.

Cook/Prep | 11/2025 – 05/2026

• Prepare product daily according to daily prep sheets while following food safety protocols.
• Used measuring devices according to recipes and line builds to maintain a high-quality product.
• Demonstrated knowledge of kitchen equipment, cleanliness, and procedures to maintain a food safe environment.

To-Go Specialist/Expo/Runner | 05/2024-07/2026

• Deliver product in a friendly and efficient manner ensuring a high-quality of hospitality
• Assist guests with placing orders and any questions they may have while.
• Ensure the guest has the best experience possible. Making sure every guest feels special during each visit.
• Ensure that each ticket is complete and correct with all items.

• Lead a small team responsible for opening and displaying bulk merchandise.
• Assisted guests with merchandise selections including, but not limited to, product information, pricing, and location
• Reduced shrink by caring for each item ensuring it is free from any damage, and performing any repairs where possible

General Manager | 12/2022 - 05/2023

• Handled guest complaints and issues while upholding company policies and ensuring guest satisfaction
• Trained new team members on policies and responsibilities regarding making pizzas and taking care of guests.
• Prepared food product daily to ensure proper stock
• Maintained proper balance of cash drawers through cash handling skills
• Prepared inventory levels and maintained optimal levels through weekly ordering
• Dispatch delivery drivers to correct addresses with the correct order. Ensuring driver has everything needed to make the delivery

Shift Manager | 05/2021 - 12/2022

Team Member | 12/2020 - 05/2021

• Prepare orders according to recipes and line builds following food safety protocol.
• Used measuring utensils to ensure the accurate quality of products
• Assist guests in placing of orders and any questions they may have
• Deliver pizzas, using personal car, in an efficient manner ensuring hot and high-quality product.