Mike Shirley
New Port Richey,FL
Summary
Passionate about the golf industry, I have been living my dream since 2019 after retiring from the U.S. Army as a Command Sergeant Major. Throughout my career, I have gained extensive experience in golf retail, specializing as a certified club builder and fitter during my time at the PGA Tour Superstore. I am also proud to be a graduate of the United States Golf Teachers Association (USGTA), further solidifying my expertise in this field.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Hard Goods/Studio Fitter
PGA Tour Superstore
11.2023 - Current
- Maintains a high level of product and industry knowledge to pass on to customers by learning about new technologies, products, and services
- Execute a Club Comparison to assist customers judge performance differences between select clubs
- Follow golf Club Fitting Protocol to provide an accurate and efficient golf club fitting process
- Operate Simulator and Launch Monitor technologies while using fitting tools and components to provide fitting information valuable to the customer’s decision-making process
- Make equipment recommendations tailored to the customer
- Seek out and engage customers throughout the Hard Goods areas sourcing opportunities to close sales i.e.: (Simulators, Putting Green, Club Repair, and Accessories)
Customer Services and Club Repair
PGA Tour Superstore
04.2019 - 10.2023
- Measuring lie and loft angles and adjusting using specialized equipment
- Measuring club height, weight, and shaft flex, and making equipment changes based on customer requests
- Changing golf shafts, grips, and repairing broken heads
- Completing Club Repair work orders accurately and prioritizing daily work
- Identifying low-stock or out-of-stock items and supplies at the Repair Desk and notifying their supervisor
- Addressing customer concerns and resolving them promptly to the customer’s satisfaction
Outside Service Attendant
Black Bear Golf CLUB
07.2018 - 01.2019
- Maintained a fleet of 75 golf carts
- Ensure the flow of play onto the golf course is maintained in an orderly fashion and in accordance with tee times and club regulations to avoid gaps when players are late for their tee time during busy play hours
- Assist and coordinate services with other golf operations staff including Outside Services, Range Attendants, Cart Attendants, etc., to ensure seamless and efficient services for all Members and Guests
- Resolve customer complaints as soon as possible
- Assisted event coordinators in setting up tournaments or special functions at the course, ensuring a successful outcome for all parties involved.
Education
Golf Academy of America - Golf Complex Operations
Golf Academy of America
Orlando12.2018
United States Army Sergeants Major Academy Instructor Course -
United States Army Sergeants Major Academy
Fort Bliss, TX01.2016
Bachelor of Arts - Management
American Military University
01.2013
United States Army Sergeants Major Academy - Strategic leadership
United States Army Sergeants Major Academy
Fort Bliss, TX01.2009
Associate degree - General Studies
Central Texas College
01.2007
Skills
- Golf Instruction
- Club Fitting
- Golf Simulators
- Master club repair
- Inventory Control
- Hospitality
- Scheduling
- Problem Solving
- Logistics
Timeline
Hard Goods/Studio Fitter
PGA Tour Superstore
11.2023 - Current
Customer Services and Club Repair
PGA Tour Superstore
04.2019 - 10.2023
Outside Service Attendant
Black Bear Golf CLUB
07.2018 - 01.2019
Bachelor of Arts - Management
American Military University
Callaway master master Fitter
Taylormade master fitter
Ping master fitter
Titleist master fitter
Golf Academy of America - Golf Complex Operations
Golf Academy of America
United States Army Sergeants Major Academy Instructor Course -
United States Army Sergeants Major Academy
United States Army Sergeants Major Academy - Strategic leadership
United States Army Sergeants Major Academy
Associate degree - General Studies
Central Texas College
Certification
Callaway master master Fitter
Taylormade master fitter
Ping master fitter
Titleist master fitter
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