Michael Shumpert
Tampa
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
Work History
Retail General Manager
HobbyTownUSA
06.2021 - 09.2023
- Increased store revenue by implementing effective sales strategies and promotions.
- Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
- Managed inventory levels efficiently, ensuring optimal stock availability for customers.
- Reduced employee turnover by providing comprehensive training and fostering a positive work culture.
- Streamlined operations by identifying areas for improvement and implementing new processes.
- Achieved sales targets consistently by motivating staff and setting attainable goals.
Managing Partner
Competition Hobbies
08.2007 - 12.2014
- Increased customer base by implementing effective marketing strategies and fostering long-term relationships.
- Streamlined internal processes for improved efficiency and productivity within the business.
- Mentored staff members, resulting in a more cohesive team and increased overall performance.
- Negotiated high-value contracts with vendors, securing profitable partnerships for the company.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Oversaw financial management of the business, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
Managing Partner
On-Site Management Dba Detail King
03.1997 - 08.2008
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Streamlined internal processes for improved efficiency and productivity within the business.
- Developed comprehensive business plans that led to significant revenue growth and many expansion opportunities.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Managed a fairly large employee base, of an average of 150 employees in my region
Education
Mathematics
University of South Florida
Tampa, FLSkills
- Sales Forecasting
- Problem Solving
- Staff Training
- Customer Service
- Inventory Management
- Analytical Thinking
Timeline
Retail General Manager
HobbyTownUSA
06.2021 - 09.2023
Managing Partner
Competition Hobbies
08.2007 - 12.2014
Managing Partner
On-Site Management Dba Detail King
03.1997 - 08.2008
Mathematics
University of South Florida
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