Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Michael Shurtleff

Collinsville,OK

Summary

Forward-thinking professional with solid history of accomplishment in settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning, and operational oversight abilities.

Overview

20
20
years of professional experience

Work History

Executive Director / Operating Partner

Chick-fil-A
Tulsa, OK
08.2016 - Current
  • Provide leadership in all areas of the business, having a direct impact on sourcing, developing, and engaging talent.
  • Partner directly with Operator to ensure vision and values are being delivered
  • Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

General Manager

Teds Cafe Escondido
Tulsa, OK
10.2004 - 07.2016
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Established and maintained effective communication with staff members to ensure efficient operations.

Education

Business

University of Central Oklahoma
Edmond, OK
08-2007

Skills

  • P&L Management
  • Customer Relationship Management
  • Operations Oversight
  • Process Automation
  • Business Development
  • Leadership
  • Top talent recruiting, hiring, and retention

Accomplishments

  • Leadership Tulsa Class 59
  • Lean Systems Award Winner
  • Nominee for Top 40 under 40

References

References available upon request.

Timeline

Executive Director / Operating Partner

Chick-fil-A
08.2016 - Current

General Manager

Teds Cafe Escondido
10.2004 - 07.2016

Business

University of Central Oklahoma

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Michael Shurtleff