MICHAEL S. INGRAM JR.
Deltona,FL
Summary
Experienced leader with a strong background in educational program management, staff development, and retail operations. Proven ability to improve team performance, enhance student engagement, and streamline operations. Recognized for building positive environments, developing staff, and driving measurable improvements in performance and customer satisfaction.
Overview
15
15
years of professional experience
Work History
District Facilitator Coach
Volusia County Schools
08.2021 - Current
- Lead and support multiple program sites, ensuring compliance with state regulations and educational standards
- Supervise, train, and evaluate staff, improving team performance and program effectiveness
- Collaborate with parents and educators to implement strategies that enhance student learning and behavior outcomes
- Manage program scheduling and operations to maximize efficiency and student engagement
- Maintain accurate financial and operational reports, ensuring accountability and compliance
- Represent programs at professional meetings and conferences to strengthen best practices
Site Facilitator
Volusia County Schools
03.2019 - 08.2021
- Designed and implemented activities supporting students’ academic, social, and physical development
- Built strong relationships with students to foster engagement and positive behavior
- Maintained structured classroom environments that improved participation and reduced disruptions
- Partnered with parents and staff to address individual student needs and improve outcomes
- Managed program operations, including reporting and scheduling
Store Manager
Mattress Firm
02.2012 - 03.2019
- Led daily store operations, driving revenue growth through strong customer engagement and sales strategies
- Trained and coached sales associates, improving performance and customer satisfaction
- Managed scheduling, inventory control, and cash handling in a high-volume retail environment
- Resolved customer concerns effectively, strengthening loyalty and repeat business
- Executed merchandising and promotional strategies to maximize sales performance
Loss Prevention Manager
Macy’s
01.2011 - 03.2019
- Directed loss prevention strategies, reducing theft and operational losses
- Trained staff on security procedures and risk mitigation techniques
- Conducted investigations in partnership with law enforcement on theft and fraud cases
- Monitored surveillance systems and ensured rapid response to incidents
- Supported audits and compliance initiatives through detailed reporting and documentation
Education
High School Diploma -
Woodbridge High School
Woodbridge, VA06.2000
Associate of Arts - Christian Counseling
Liberty University
Lynchburg, VA03.2027
Skills
- Team Leadership & Staff Development
- Program & Operations Management
- Student Engagement & Behavior Support
- Customer Service & Relationship Building
- Problem Solving & Conflict Resolution
- Communication & Training
- Scheduling & Organizational Management
Timeline
District Facilitator Coach
Volusia County Schools
08.2021 - Current
Site Facilitator
Volusia County Schools
03.2019 - 08.2021
Store Manager
Mattress Firm
02.2012 - 03.2019
Loss Prevention Manager
Macy’s
01.2011 - 03.2019
High School Diploma -
Woodbridge High School
Associate of Arts - Christian Counseling
Liberty University