Hi, I’m
Michael Skaggs
Sunbury,OH
Summary
Sales Professional with over 12 years of experience and a proven track record in consultative selling, relationship building, and driving revenue growth. Expert in understanding client needs and delivering tailored solutions that exceed expectations. Recognized for consistently surpassing sales targets and providing exceptional client experiences. Strong communicator adept at conflict resolution and team leadership, with a talent for fostering collaborative environments. Skilled in developing and implementing effective sales strategies with a forward-thinking, compassionate approach.
Overview
14
years of professional experience
Work History
Mid-Ohio Generators
Sales Manager & Project Manager
06.2021 - Current
Job overview
- Consistently maintained a personal closing rate of 50%, outperforming the company and industry average of 33%.
- Delivered tailored consultative solutions and managed projects for both residential and commercial generator sales.
- Boosted sales revenue by developing and executing successful sales strategies.
- Addressed customer relations issues promptly, ensuring swift resolution and high levels of client satisfaction.
IGS Energy
Customer Retention Specialist & Sales
01.2017 - 06.2021
Job overview
- Resolved customer concerns and retained accounts by leveraging empathetic listening and persuasive communication skills.
- Consistently surpassed performance metrics in customer retention and achieved sales targets.
- Actively participated in outreach campaigns, in-person engagements, and promotional events to drive brand awareness and customer engagement.
Custom Marketing Company
Inside Sales & Vice President
10.2014 - 01.2016
Job overview
- Recognized for exceptional performance in an "anchoring" role, successfully managing high-profile international accounts.
- Developed and implemented customer service procedures following company restructuring, and trained support teams to ensure high service standards.
- Represented the company at trade shows and spearheaded local marketing initiatives to enhance brand presence and attract new clients.
EP Painters
Independent Contractor & Business Owner
04.2010 - 11.2013
Job overview
- Established a word-of-mouth customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Columbus City Schools
Special Education Aide
09.2010 - 06.2013
Job overview
- Provided one-on-one support to students with physical, emotional, or behavioral challenges during classroom activities.
Education
Purdue University, West Lafayette, IN
Bachelor of Arts from Psychology
05.2009
Skills
- Consultative Sales
- Client Relationship Management
- Project Management
- Operational Leadership
- Customer Retention
- Relationship Building
- Sales Team Training and Development
Timeline
Sales Manager & Project Manager
Mid-Ohio Generators
06.2021 - Current
Customer Retention Specialist & Sales
IGS Energy
01.2017 - 06.2021
Inside Sales & Vice President
Custom Marketing Company
10.2014 - 01.2016
Special Education Aide
Columbus City Schools
09.2010 - 06.2013
Independent Contractor & Business Owner
EP Painters
04.2010 - 11.2013
Purdue University
Bachelor of Arts from Psychology
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