Michael Slevin

Coordinates the workflow between the Fiduciary Hub, other Regional Offices, Field Examiners, and fiduciaries through the prompt use of the Principle Guardianship Folder, Centralized Mail Portal, and Veterans Benefits Management System.

Develops straightforward evidence in conjunction with fiduciary claims in a timely manner.

Collaborates with the Legal Instrument Examiner and Field Examiner, by gathering evidence for more complex cases to accomplish timeliness and accuracy.

Administers the necessary steps to obtain the required information for review and authorization.

Responsible for care and maintenance of the Veteran's file, and ensures that all pertinent records and documents are preserved and are neatly and orderly filed in chronological order.

Explains basic VA benefit programs and entitlement criteria to fiduciaries and custodians.

Assists the fiduciaries with the completion of applications and forms.

Routes received evidence to the proper location.

Creates and maintains electric record, and determines proper routing of folders.

Review and analyze the adequacy of documents, prepare correspondence regarding required evidence and benefits, and respond to basic fiduciary correspondence.

Demonstrates quality, timeliness, exceeding performance standards.

Maintained an accuracy rate of 100% for the past 12 months.

Displays responsive, professional, and courteous communication with others in support of the mission.

Trains and mentors new employees to ensure accuracy, timeliness, and quality.

Exercises skills in communication, organization, problem-solving, and data entry.

Reviewed, developed, and evaluated Veteran applications to determine entitlement and eligibility for federal or state benefits.

Assisted Veterans in obtaining and organizing crucial evidence—such as military service records and medical charts—to support their cases.

Communicated with Veterans (via phone, in-person, or video) to explain benefit criteria, identify claim issues, and offer guidance.

Calculated awards, inputted case data, and generated official notification letters that outline the VA’s decisions and the reasoning behind them.

Appeals Assistance: Worked with Veterans to develop appeals and supporting their cases before rating boards.