MICHAEL SLOAN
Las Vegas,NV
Summary
Dynamic entrepreneur and communicator, excelled in customer relations and small business operations at No Sauce Needed BBQ & Catering. Leveraged relationship-building skills to secure repeat business, enhancing Nellis Cab's reputation through meticulous service. Expert in optimizing operational efficiency and fostering client connections, significantly contributing to company growth.
Overview
22
22
years of professional experience
Work History
Owner
No Sauce Needed BBQ & Catering
03.2015 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
Driver
Nellis Cab
04.2009 - 02.2015
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Maintained clean and organized vehicle, enhancing professional image of company.
Operations Manager
Power Max
07.1998 - 02.2009
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
High School Diploma -
HAMILTON HIGH
Los Angeles, CASkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Timeline
Owner
No Sauce Needed BBQ & Catering
03.2015 - 03.2020
Driver
Nellis Cab
04.2009 - 02.2015
Operations Manager
Power Max
07.1998 - 02.2009
High School Diploma -
HAMILTON HIGH
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