Michael Smith
Marshall,TX
Summary
Hard-driving business leader with 15+ years diverse management experience in sales, collections, and customer service. Passionate about recruiting, training, and leading teams that exceed expectations to achieve results. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
13
13
years of professional experience
Work History
Owner
Thrift Life
Marshall, TX
08.2018 - Current
- Managed day-to-day business operations.
- Effectively maintained both store front and online presence.
- Aggressively perused new community service opportunities to expand non-profit support systems.
- Consistently increased sales by 30% or more year over year through the Covid-19 pandemic.
Store Manager
Rent One LLC
Marshall, TX
06.2018 - 05.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
Regional Manager - Texas
Rent One LLC
Marshall, TX
01.2015 - 06.2018
- Established and maintained operational standards for 5 locations.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Special Operations Manager
Rent One LLC
Bossier City, LA
08.2014 - 01.2015
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Regional Sales Manager
Aaron's Inc.
Atlanta, GA
04.2013 - 08.2014
- Achieved regional sales objectives by coordinating sales teams in 23 locations.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Aaron's Inc.
Henderson, TX
04.2010 - 04.2013
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Grew customer accounts from 422 to 780 while bringing collections in line with company standards.
Education
High School Diploma -
Marshall High School
Marshall, TX05.2001
Skills
- Employee Motivation and Performance
- Leadership and People Development
- Strategic Planning
- Change and Growth Management
- Effective Communicator and Public Speaker
- Integrity and Transparency
- Executive Leadership
Timeline
Owner
Thrift Life
08.2018 - Current
Store Manager
Rent One LLC
06.2018 - 05.2019
Regional Manager - Texas
Rent One LLC
01.2015 - 06.2018
Special Operations Manager
Rent One LLC
08.2014 - 01.2015
Regional Sales Manager
Aaron's Inc.
04.2013 - 08.2014
Store Manager
Aaron's Inc.
04.2010 - 04.2013
High School Diploma -
Marshall High School
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