Michael Smith
Jacksonville
Summary
I am a hardworking individual bringing 6-10 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ADT SECURITY COMPANY
03.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Responded to customer requests for products, services and company information.
Customer Service Representative
AT&T
03.2018 - 03.2019
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Sales Associate
Synergy (Xfinity)
06.2016 - 01.2018
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FLSkills
- Inbound and Outbound Calling
- Sales expertise
- Good listening skills
- Technical Support
- Creative problem solving
- Retail store support
- Professional telephone demeanor
Certification
- Microsoft Certified
Timeline
Customer Service Representative
ADT SECURITY COMPANY
03.2019 - Current
Customer Service Representative
AT&T
03.2018 - 03.2019
Sales Associate
Synergy (Xfinity)
06.2016 - 01.2018
High School Diploma -
Edward H. White High School
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