Michael Solle
Tacoma,WA
Summary
Proven to excel in fast-paced environments, I leveraged my multitasking and customer service skills at Conifer Specialties to enhance operational efficiency and customer satisfaction. Adept at problem-solving and maintaining high sanitation standards, I consistently contributed to a positive and productive workplace, achieving a notable increase in repeat business through superior service and quality control.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Service Worker
Conifer Specialties
Puyallup, WA
09.2023 - 09.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service Cashier
Lowes Home Improvment
Bonney Lake, WA
11.2022 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Delivery Driver
Domino's Pizza
Bonney Lake, WA
09.2022 - 11.2022
- Delivered to customer doorstep and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Food Service Worker
Impact Concessions
Puyallup, WA
09.2022 - 09.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Special Services Associate
Home Depot
Bonney Lake, WA
12.2021 - 04.2022
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
- Performed special service desk operations.
Food Service Worker
Chick-fil-A
Bonney Lake, WA
04.2021 - 12.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Education
High School Degree -
Emerald Ridge High School
Puyallup, WA06.2021
Skills
Quick Learner
Positive Attitude
Customer Service
Strong Work Ethic
Problem-Solving
Strong Communication Skills
Attention to Detail
Fast-Paced Environment
Safe Food Handling
Cash Register Operation
Basic Mathematics
Heavy Lifting Capacity
ServSafe Certification
Accomplishments
Chamber Choir Member
Affiliations
Clan MacFie Society of America
Washington Renaissance Arts & Education Society
Certification
ServSafe Certification
Driver's license
Ordained Minister
Timeline
Food Service Worker
Conifer Specialties
09.2023 - 09.2023
Customer Service Cashier
Lowes Home Improvment
11.2022 - 01.2023
Delivery Driver
Domino's Pizza
09.2022 - 11.2022
Food Service Worker
Impact Concessions
09.2022 - 09.2022
Special Services Associate
Home Depot
12.2021 - 04.2022
Food Service Worker
Chick-fil-A
04.2021 - 12.2021
High School Degree -
Emerald Ridge High School