MIchael Sorkin
Apollo,FL
Summary
Dynamic leader with a proven track record at Immortal Seats, enhancing customer satisfaction and refining business operations. Expert in relationship building and business operations management, Excel in strategic planning and team collaboration. Achieved significant improvements in efficiency and service quality, demonstrating exceptional verbal communication and business development skills.
Overview
22
22
years of professional experience
Work History
Owner
Immortal Seats
10.2014 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consistently increased company gross sales volume since company launch in 2014, reaching its peak at $2,200,000 million in gross sales in 2023.
Business Development Department Manager
Lance Buick GMC
02.2014 - 03.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Increased department sales by 20%
Field Security Supervisor
Team Ops LLC
08.2002 - 02.2018
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Managed approximately 30 staff
Education
No Degree - Sports & Entertainment Event Management
Johnson And Wales University
Providence, RIHigh School Diploma -
Classical High School
Providence06.2002
Skills
- Customer Relations
- Small business operations
- Verbal and written communication
- Client Service
- Business Management
- Marketing
Accomplishments
- Supervised team of 30 staff members at Gillette Stadium.
- Achieved Business growth by completing sales growth on annual basis with accuracy and efficiency. Business set a record with 2.4 Gross Million Sales in 2023.
- Documented and resolved previous failures which led to growth in business from $20,000 a year to $2,4,000,000 a year.
- Increased sales production by 20% at Lance Buick GMC as BDC Development manager from their previous hire.
Languages
Russian
Full Professional
English
Full Professional
Timeline
Owner
Immortal Seats
10.2014 - Current
Business Development Department Manager
Lance Buick GMC
02.2014 - 03.2019
Field Security Supervisor
Team Ops LLC
08.2002 - 02.2018
No Degree - Sports & Entertainment Event Management
Johnson And Wales University
High School Diploma -
Classical High School
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