Michael Sorrentino
Bethany,CT
Summary
Versatile and dependable, with a strong background in industrial trades and customer service. Excelled in CNC programming, repairs, and maintenance, while building strong client relationships. Demonstrated adaptability and time management, ensuring high-quality output and increased repeat business through exceptional rapport, technical skills, and the ability to excell in a wide variety of work environments.
Overview
29
29
years of professional experience
Work History
Brasswind Technician
Sam Ash Music Stores #82
09.2018 - 05.2024
- Repairs for brass and woodwind musical instruments
- Customer Service and sales for band instruments
Department Sales Manager
Sam Ash Music Stores #82
09.2009 - 09.2018
- Responsible for department inventory cycle counts
- Responsible for restocking department inventory and building/maintaining product displays
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Developed strong relationships with key clients, resulting in increased repeat business and referrals for the department.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and implementing corrective measures when necessary.
Manual Machinist
James Ippolito & Co., Inc
08.1995 - 08.2009
- CNC programmer and set up operator
- Operated various machinery types such as lathes, milling machines, drilling equipment, ensuring versatility and adaptability in different projects.
- Fork Lift operator: Loading finished product and unloading of raw material
- Established a reputation for reliability and dependability by consistently producing high-quality work while maintaining an excellent attendance record.
Education
Bachelor of Arts - Music Performance
University of Bridgeport
Bridgeport, CT05-1992
Skills
- Customer rapport
- Maintenance and repairs
- Reliability
- Computer Skills
- Machinery Operation
- Time management abilities
- Adaptability
Languages
Portuguese
Limited Working
Timeline
Brasswind Technician
Sam Ash Music Stores #82
09.2018 - 05.2024
Department Sales Manager
Sam Ash Music Stores #82
09.2009 - 09.2018
Manual Machinist
James Ippolito & Co., Inc
08.1995 - 08.2009
Bachelor of Arts - Music Performance
University of Bridgeport
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