Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hobbies and Interests
Generic

Michael Sosa

Orlando,FL

Summary


Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

Wawa, Inc.
03.2025 - Current
  • Collaborate with team members to prepare and serve a variety of food items, specialty beverages, and fresh products while following company recipes and food standards.
  • Stock and organize merchandise throughout the store to ensure all shelves and coolers are full and display a clean environment.


Back of House Team Member

Chick-fil-A Restaurants
07.2023 - 01.2025
  • A back-of-house team member responsible for preparing and serving high-quality food in a timely fashion while working to maintain a safe and clean restaurant for our guests.

Babysitter/Home Organizer

Home/Other's homes
10.2017 - 10.2022

Tutor

Lawton Chiles Elementary School
10.2018 - 11.2020

Education

High school diploma -

University High School
Orlando, FL
05.2024

Skills

  • Multitasking
  • Active-listening
  • Teamwork reliability
  • Persistence
  • Customer service
  • Quality assurance

Languages

English- (100/100)
Spanish- (100/100)

Timeline

Customer Service Associate

Wawa, Inc.
03.2025 - Current

Back of House Team Member

Chick-fil-A Restaurants
07.2023 - 01.2025

Tutor

Lawton Chiles Elementary School
10.2018 - 11.2020

Babysitter/Home Organizer

Home/Other's homes
10.2017 - 10.2022

High school diploma -

University High School

Hobbies and Interests

Photography, Sports, Fitness and Exercise, Community service involvement

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