Michael Soto
Richmond,TX
Summary
Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Overview
11
11
years of professional experience
Work History
Sr Associate In Home Sales
AT&T
Houston, TX
11.2015 - Current
- Sell AT&T products and services in the residential customer’s home in coordination with their AT&T Internet and DIRECTV installation.
- Assist residential customers with setting up new devices and applications during the home visit.
- Achieve sales and service objectives
- Work assigned daily appointments within a specific area/territory
- Track and report activities through established processes and procedures
Key Holder
Footlocker
07.2014 - 11.2015
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored progress by establishing plans, budgets and measuring results.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established customer service standards and monitored staff compliance.
- Structured HR consulting services to support clients during organizational developments and changes.
- Developed strategies to maximize sales and profitability.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Geek Squad
Best Buy Co., Inc.
Houston, Texas
09.2012 - 08.2014
- Developed and implemented sales strategies to increase market share.
- Used change methodologies to increase sales and led projects for increased productivity.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Evaluated software or hardware to recommend improvements or upgrades.
Education
High School Diploma -
Alief Elsik High School
05-2011
Some College (No Degree) - Computer Science
Lone Star College System
Spring, TXSome College (No Degree) - Pre-Medicine
Texas Lutheran University
Seguin, TXSkills
- Project Management
- Performance Monitoring
- Team Supervision
- Computer Skills
- Courteous and Professional
- Team Leadership
- Financial Management
References
Available upon request
Languages
English
Professional
Spanish
Professional
Timeline
Sr Associate In Home Sales
AT&T
11.2015 - Current
Key Holder
Footlocker
07.2014 - 11.2015
Geek Squad
Best Buy Co., Inc.
09.2012 - 08.2014
High School Diploma -
Alief Elsik High School
Some College (No Degree) - Computer Science
Lone Star College System
Some College (No Degree) - Pre-Medicine
Texas Lutheran University
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