Stephen Scina
Parma,Ohio
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Proven leader in sales and customer relationship management, leveraging interpersonal communication and CRM software expertise to drive customer retention and sales growth at Best Buy. Excelled in team development and performance management, achieving significant revenue increases. Demonstrates a keen ability to mentor and develop teams, ensuring peak performance and exceptional service delivery.
Overview
20
20
years of professional experience
Work History
Sr Sales Consultant - In Home Advisor
BestBuy
08.2019 - 06.2024
- Proficient in delivering tailored sales presentations to meet individual client needs and providing exceptional customer service by addressing concerns promptly and professionally.
- Skilled in utilizing CRM software to track leads, monitor progress, and maintain accurate records of client interactions, contributing to boosted sales revenue through the development and implementation of effective sales strategies.
- Adept at establishing and nurturing strong client relationships for increased customer loyalty and repeat business, managing over 5000 customer accounts, and exceeding customer requirements with accurate solutions.
- Experienced in explaining product features and functions to ensure customer understanding and satisfaction, effectively introducing new products to existing clients and generating additional revenue streams through upselling techniques.
- Proficient in using POS systems for sales, returns, online orders, and gift card activations, while building and cultivating relationships with customers, turning prospective leads into happy clients through prompt communication and truthful responses.
Deputy Field Marshal
Best Buy
05.2010 - 06.2019
- Proficient in diffusing conflicts, ensuring safety, and resolving disputes promptly.
- Skilled in providing comprehensive training programs to foster continuous learning and skill development.
- Experienced in streamlining processes, implementing quality control measures, and optimizing operational efficiency.
- Adept at utilizing data-driven insights, achieving sales targets, and enhancing customer experience through effective communication and upselling techniques.
- Proficient in fostering employee engagement, building high-performing teams, and driving organizational transformation.
- Experienced in developing and executing strategic plans, managing budgets effectively, and achieving departmental goals.
GeekSquad Double Agent/Field Team Leader
Best Buy
05.2004 - 05.2010
- Provided technical support for In-Home users, specializing in Computers, Home Theater, and Technology.
- Efficiently resolved customer issues, ensuring prompt and professional service.
- Communicated policies, procedures, and product information to foster positive relationships.
- Maintained accurate records of client interactions and transactions.
- Mentored and trained team members to promote productivity and service excellence.
- Incorporated customer feedback into process improvements.
- Stayed updated on industry regulations and completed mandatory education courses.
- Presented customer service trends to management for strategic planning.
- Assisted upper management in strategic planning and goal-setting.
- Managed budgets diligently and evaluated team performance regularly.
Education
No Degree - Business Management
Cuyahoga Community College
Cleveland, OHHigh School Diploma -
North Olmsted High School
North Olmsted, OH05.1997
Skills
Sales consultation
Product and service knowledge
CRM Software
Sales proposal creation
Pipeline Management
Customer Retention
Relationship selling
Team Leadership
Staff Training and Development
Project Management
Schedule Preparation
Business Planning
Customer Service
Employee Coaching and Mentoring
Time Management
Timeline
Sr Sales Consultant - In Home Advisor
BestBuy
08.2019 - 06.2024
Deputy Field Marshal
Best Buy
05.2010 - 06.2019
GeekSquad Double Agent/Field Team Leader
Best Buy
05.2004 - 05.2010
No Degree - Business Management
Cuyahoga Community College
High School Diploma -
North Olmsted High School
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