Michael Spoerl
Veradale,WA
Summary
I am hardworking with extensive customer service industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. I am a strong team player with a positive attitude, focused on contributing to overall company success. I see myself as a results-oriented professional with a passion for building relationships and fostering partnerships.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Circle K
Coeur d'Alene, Idaho
09.2024 - Current
- Co-managed daily store operations and employee schedules to ensure smooth functionality.
- Audited cash handling procedures for accuracy, enhancing financial integrity.
- Ensured compliance with health and safety regulations in the workplace.
- Implemented promotional displays to enhance product visibility and sales.
- Addressed customer inquiries and complaints to uphold high satisfaction levels.
Cook/Ice Cream Server
Dairy Queen Grill & Chill
Post Falls, Idaho
05.2023 - 02.2024
- Prepared food items according to company recipes and standards.
- Maintained cleanliness and organization of kitchen workspace throughout shifts.
- Assisted in training new staff on kitchen procedures and safety protocols.
Shift Leader
Roger's Burgers & Ice Cream
Coeur d'Alene, Idaho
06.2021 - 11.2022
- Supervised staff during busy shifts, facilitating efficient service delivery.
- Verified that cash drawers contained correct amounts of money during closing shifts.
- Delegated tasks to employees, ensuring timely completion and accountability.
Skills
- Customer service
- Client relations
- Client rapport
- Cash management
- Team leadership
- Task prioritization
- Communication techniques
- Training support
Timeline
Assistant Manager
Circle K
09.2024 - Current
Cook/Ice Cream Server
Dairy Queen Grill & Chill
05.2023 - 02.2024
Shift Leader
Roger's Burgers & Ice Cream
06.2021 - 11.2022