Michael Stark
Denver,CO
Summary
Dynamic account manager specializing in client acquisition and retention. Diligently developed tailored marketing strategies that directly resulted in increased client satisfaction and performance goals, while effectively managing multiple high-value accounts across various media channels.
Overview
20
20
years of professional experience
Work History
Senior Account Manager / Sales & Client Acquisition
MAX EFFECT MARKETING
01.2017 - Current
- Prospected new and previous clients through research, outreach, and cold calling to secure contracts.
- Negotiated contracts with clients to establish favorable pricing and terms.
- Established strong client relationships by promptly resolving issues, ensuring high customer service satisfaction.
- Managed multiple accounts to consistently meet and exceed performance targets through strategic oversight.
- Oversaw client accounts and campaigns across lead generation, SEO, Google Ads, websites, TV, radio, and print media, enhancing overall campaign effectiveness.
- Developed tailored marketing strategies to align with client needs and objectives.
- Trained staff and coordinated internal teams to enhance campaign performance.
Kitchen Manager / Cook
BUFFALO WILD WINGS
07.2025 - 06.2026
- Directed high-volume kitchen operations, ensuring speed, accuracy, and compliance with food safety standards.
- Led kitchen workflow for timely and high-quality food preparation.
- Managed inventory and prep to ensure adequate stock levels and reduce waste.
- Coordinated equipment maintenance and cleanliness to support consistent kitchen operations.
Manager-in-Training / Account Support
CAR HOP
Aurora, Colorado
01.2016 - 01.2017
- Managed inventory of customer accounts and payments to provide timely support for sales team.
- Managed daily inventory levels and ensured product availability.
- Oversaw staff scheduling to meet peak service times effectively.
- Resolved warranty issues and service requests to improve customer satisfaction.
- Trained new staff on customer service and operational procedures.
Customer Service Representative / Level 2 Account & Repair Agent
COMCAST CABLE
01.2014 - 01.2016
- Achieved performance goals in customer satisfaction, call quality, accuracy, and efficiency, contributing to overall service excellence.
- Managed residential accounts, billing, service packages, and technical issues, enhancing customer experience for TV, internet, and phone services.
- Assisted customers with billing inquiries and service requests.
- Resolved technical issues related to cable services and equipment.
- Provided product information and recommendations to enhance customer experience.
Refurbished Computer Technician / Sales Floor Support
ACTION COMPUTERS INC
01.2010 - 01.2014
- Coordinated computer refurbishment, customer troubleshooting, sales, inventory, warehouse operations, and team support.
- Managed high-value sales floor while addressing customer calls and providing technical support.
- Diagnosed hardware issues and performed repairs on various computer systems.
- Installed and configured operating systems and software applications for clients.
- Assisted customers with technology-related inquiries and provided solutions promptly.
- Trained junior technicians on best practices for equipment handling and troubleshooting.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
Sales Associate
THE BUCKLE
01.2009 - 01.2010
- Executed customer-focused sales presentations, aligning products with customer needs to enhance satisfaction.
- Assisted customers in selecting and purchasing merchandise.
- Processed sales transactions accurately and efficiently.
- Maintained product displays to enhance visual appeal.
Sales Associate
THE FINISH LINE
01.2007 - 01.2009
- Directed sales and customer service operations, streamlined incoming product flow, verified stock accuracy, arranged back-room inventory, and facilitated membership registrations.
Education
Associate's - Computer Science & Audio Editing
Metro State College of Denver
Colorado 01-2013
Business -
University of Northern Colorado
01-2009
High School -
Smoky Hill High School
01-2008
Skills
- Account management
- Client account management
- Sales and business development
- Lead generation
- Digital marketing
- Campaign management
- CRM and Salesforce proficiency
- Negotiation skills
- Project management
- Team leadership
- Client relations
Timeline
Kitchen Manager / Cook
BUFFALO WILD WINGS
07.2025 - 06.2026
Senior Account Manager / Sales & Client Acquisition
MAX EFFECT MARKETING
01.2017 - Current
Manager-in-Training / Account Support
CAR HOP
01.2016 - 01.2017
Customer Service Representative / Level 2 Account & Repair Agent
COMCAST CABLE
01.2014 - 01.2016
Refurbished Computer Technician / Sales Floor Support
ACTION COMPUTERS INC
01.2010 - 01.2014
Sales Associate
THE BUCKLE
01.2009 - 01.2010
Sales Associate
THE FINISH LINE
01.2007 - 01.2009
Associate's - Computer Science & Audio Editing
Metro State College of Denver
Business -
University of Northern Colorado
High School -
Smoky Hill High School