Michael Sterling
Avalon,CA
Summary
Dynamic hospitality professional with proven expertise in customer service and salesmanship, honed through roles at Santa Catalina Island Company and Catalina Hospitality. Excelled in high-volume environments, driving revenue through upselling and personalized service. Combines strong multitasking abilities with an engaging personality, contributing to positive team dynamics and customer experiences.
Overview
1
1
year of professional experience
Work History
Bartender
Santa Catalina Island Company
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Communications
Chaffey College
Rancho Cucamonga, CA05.2002
Skills
- Strong multitasking
- Customer Service
- Beer, and wine knowledge
- Highly reliable
- Engaging personality
- Customer service expertise
- Hospitality service expertise
- Service-oriented mindset
- Salesmanship
Timeline
Bartender
Santa Catalina Island Company
06.2023 - Current
Communications
Chaffey College
Similar Profiles
Shanneil JamesShanneil James
Management Intern at Santa Catalina Island CompanyManagement Intern at Santa Catalina Island Company
Arsh AlouckArsh Alouck
Management Intern at Santa Catalina Island CompanyManagement Intern at Santa Catalina Island Company
Heidi ClarkHeidi Clark
Director of Operations - Financial Analyst at Catalina Island CompanyDirector of Operations - Financial Analyst at Catalina Island Company