Michael Sterling
Avalon,CA
Summary
Dynamic hospitality professional with proven expertise in customer service and salesmanship, honed through roles at Santa Catalina Island Company and Catalina Hospitality. Excelled in high-volume environments, driving revenue through upselling and personalized service. Combines strong multitasking abilities with an engaging personality, contributing to positive team dynamics and customer experiences.
Overview
1
1
year of professional experience
Work History
Bartender
Santa Catalina Island Company
Avalon, CA
06.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Communications
Chaffey College
Rancho Cucamonga, CA05.2002
Skills
- Strong multitasking
- Customer Service
- Beer, and wine knowledge
- Highly reliable
- Engaging personality
- Customer service expertise
- Hospitality service expertise
- Service-oriented mindset
- Salesmanship
Timeline
Bartender
Santa Catalina Island Company
06.2023 - Current
Communications
Chaffey College