Michael Stevenson
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Claims Specialist
Geico
11.2022 - Current
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes maintaining 88% customer satisfaction surveys.
- Followed up with customers on unresolved issues.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Posted payments to accounts and maintained records.
- Conducted full claim investigations and reported updates and legal actions with 20 excellent customer service surveys within 6 months.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses
Overnight Team Member
Chewys Warehouse
04.2022 - 08.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained neat, organized stockroom free of hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received, sorted and processed incoming stock and materials to prepare stock for shipment increasing overall volume of orders.
- Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
Gym Manager
Anytime Fitness
08.2021 - 02.2022
- Generated leads through sales promotions and word-of-mouth increasing overall training sales by over 15%.
- Interviewed and hired gym staff for various roles.
- Set and managed employee work schedules for coverage in assigned areas.
- Reviewed stock counts and ordered items to control inventory.
- Created and updated fitness programs focused on cardio, strength and conditioning.
- Evaluated team members and offered helpful feedback by observing while performing duties and offering services to customers.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings through personal continuing education courses.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers
Health and Fitness Coordinator
North Kansas City YMCA
07.2020 - 08.2021
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
- Met or exceeded monthly & annually revenue training sale goals by reaching $40,000 in sales within 6 months exceeding all previous health and fitness coordinators revenue.
- Facilitated Live Strong cancer patient groups through motivation and fitness enhancing length of life.
- Led National Academy of Sports Medicine (NASM) personal training course with 100% pass rating for all 10 trainers enrolled.
- Provided individualized fitness assessments, program designs and nutrition counseling services.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked well in team settings, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Manager
Enterprise Rent-A-Car
05.2017 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored 10+ team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies maintaining above 85% customer service rating.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Achieved brand loyalty with dealerships, insurance companies and body shops through effective communication and marketing.
Education
Master of Science - Sports Management
Baker University
Online05.2020
Bachelor of Science - Exercise Science
Baker University
Baldwin City, KS05.2015
Skills
- Insurance Industry Experience
- File Management
- Consultative Sales Approach
- Marketing Techniques
- HIPAA Guidelines
- Customer Satisfaction
- Great Mathematical Skills
- Performance Feedback
- Communications Strategies
- Recordkeeping Organization
- Strategic Initiatives
- Electronics Knowledge
- Active Listening
- Organization and Prioritizing Tasks
- Operations Management
- Microsoft Office
Affiliations
- Kappa Sigma Fraternity
Timeline
Claims Specialist
Geico
11.2022 - Current
Overnight Team Member
Chewys Warehouse
04.2022 - 08.2022
Gym Manager
Anytime Fitness
08.2021 - 02.2022
Health and Fitness Coordinator
North Kansas City YMCA
07.2020 - 08.2021
Assistant Manager
Enterprise Rent-A-Car
05.2017 - 05.2020
Master of Science - Sports Management
Baker University
Bachelor of Science - Exercise Science
Baker University
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