Michael Stewart
Orlando
Summary
Dedicated professional enhancing organizational efficiency through strategic training and process improvements. Capable of analyzing performance data to drive impactful HR initiatives that foster employee development, retention, and satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Damage Claims Manager
Integrated Tech Group
Orlando
10.2025 - Current
- Implemented process improvements that streamlined workflow across departments, reducing delays.
- Oversaw compliance with company policies and industry regulations across operations.
- Monitored staff performance and addressed issues to maintain high operational standards.
- Analyzed performance data to identify areas for improvement and growth.
- Developed training programs for staff, improving skills and enhancing overall productivity.
Supervisor
Integrated Tech Group
Orlando
11.2023 - 10.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Developed and executed processes to streamline operations, improving workflow efficiency.
- Ensured compliance with company policies and communication goals, supporting organizational integrity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Gathered customer feedback to pinpoint areas for improvement, enhancing service quality.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
Vendor Acquisition Coordinator
Integrated Tech Group
Orlando
08.2022 - 11.2023
- Acquired new vendors through targeted market analysis.
- Evaluated vendors to select the most suitable option for each job assignment.
- Screened vendors via phone/email to assess reputation and reliability.
- Implemented vendor onboarding procedures to enhance scheduling, billing, and payment efficiency.
- Negotiate the best price for our company.
- Ensure vendors are completing jobs in a timely manner.
- Building long-term relationships with vendors.
- Work with all business partners on updates.
- Once jobs are completed getting all necessary information to the proper group for updates, closing, and billing.
- Collaborated daily with the Director to align on project objectives and priorities.
Construction Supervisor
Paverolagy
Orlando
05.2017 - 05.2021
- Supervised field crews to enhance quality and work efficiency on-site.
- Collaborated with management and fellow supervisors to streamline operations and meet demanding schedule targets.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Complied with safety protocols and enforced proper equipment and material usage.
- Sustained safety protocols, ensuring proper, cost-effective and safe handling and usage of equipment and materials.
- Identified and eliminated safety risks through additional training.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Reduced excess spending by effectively utilizing given resources.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints, ensuring high levels of satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Manager
Walmart
Orlando
11.2008 - 04.2017
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints to enhance customer satisfaction and foster loyalty.
- Listened to customers, addressed concerns promptly, and escalated significant issues to supervisor for resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Landscaping Crew Member
Ground Patrol
Orlando
02.2006 - 08.2008
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Performed planting, watering, mulching, and edging of lawns.
- Trimmed hedges and bushes to maintain visual appeal and support client satisfaction.
- Cleared weeds, hazards, and debris from pathways to enhance safety and accessibility.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Operated landscaping equipment prioritizing safety protocols and machine upkeep.
Associate
Bass Pro Shops
Orlando
03.2004 - 11.2005
Education
Associate of Arts - Computer And Information Sciences
Seminole State College of Florida
Sanford, FL02-2024
High School Diploma -
University High School
Orlando, FL05-2007
Skills
- Claims Assessment
- Multitasking
- Risk Management
- Customer Satisfaction
- Client Relationships
- Client Support
- Vendor management
- Relationship management
- Analytical Thinking
- Problem Analysis
- Performance analysis
- IT Systems Support
- Multitasking
- Team leadership
- Relationship management
Certification
- CompTIA Network+
Timeline
Damage Claims Manager
Integrated Tech Group
10.2025 - Current
Supervisor
Integrated Tech Group
11.2023 - 10.2025
Vendor Acquisition Coordinator
Integrated Tech Group
08.2022 - 11.2023
Construction Supervisor
Paverolagy
05.2017 - 05.2021
Customer Service Manager
Walmart
11.2008 - 04.2017
Landscaping Crew Member
Ground Patrol
02.2006 - 08.2008
Associate
Bass Pro Shops
03.2004 - 11.2005
Associate of Arts - Computer And Information Sciences
Seminole State College of Florida
High School Diploma -
University High School