Shelby Dyer
Alvin,TX
Summary
Adaptable professional with a proven track record in telecommunications, utility locating and management. Recognized for multitasking, effective staff supervision, and commitment to delivering outstanding customer service while driving operational improvements.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Damage Prevention/Investigation Coordinator
Aspen Utility Company
Hockley, Texas
09.2025 - Current
- Conducted thorough investigations to gather and analyze evidence for claims assessment.
- Validated claims or theories by analyzing investigation data, ensuring policy compliance.
- Compiled detailed reports documenting findings to support claims analysis and review.
- Facilitated resolution of complex issues by guiding employees through effective problem-solving strategies.
- Managed daily operations to ensure efficient procedures and effective communication among team members. within the department to ensure smooth workflow., focusing on task scheduling and duty assignments.
- Ensured efficient service delivery by supervising daily telecommunications operations.
- Mentored newly hired employees on company programs to promote effective onboarding.
- Assisted team members in executing daily operational tasks with efficiency.
Utility Locator
USIC Locating Services
Houston, Texas
12.2023 - 09.2025
- Utilized advanced detection equipment for accurate underground utility location.
- Analyzed blueprints and maps to identify exact locations of underground utilities, ensuring effective project execution.
- Collaborated with team members to improve precision of utility line mapping, contributing to higher project accuracy.
- Documented detailed records of utility locations and prevailing site conditions.
- Met deadlines by responding to utility locate requests swiftly.
- Followed stringent safety protocols while conducting fieldwork in various environments.
- Communicated with clients about project specifications and provided regular status updates to maintain transparency.
Kennel Tech/Bather Manager
Preppy Pets Salon and Mobile LLC
Friendswood, Texas
11.2021 - 12.2023
- Ensured sanitation of kennel facilities and grooming areas, contributing to high hygiene standards.
- Observed animal behavior and health during daily care routines for early detection of issues.
- Delivered outstanding customer service to pet owners during drop-off and pick-up times.
- Provided support to groomers during bathing, drying, and styling of pets.
- Managed kennel operations, including appointment scheduling and customer inquiries, to enhance client experience.
- Organized supplies and equipment, facilitating smoother salon operations.
- Facilitated communication with team members to enhance grooming processes.
- Planned scheduling and training initiatives for new kennel staff members.
Server
Cracker Barrel
Denton, TX
08.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
Team Member
Whataburger
Friendswood, TX
04.2021 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Alvin High School
Alvin, TX05-2022
Some College (No Degree) - Accounting And Business Management
Texas Woman's University
Denton, TXSkills
- Telecommunications management
- Claims assessment
- Underground utility locating
- Schedule coordination
- Project documentation
- Staff supervision
- Multitasking and organization
- Customer service
Certification
Construction Confined Space Awareness Trained - CFR29 1926.1200; 1926.1207
Timeline
Damage Prevention/Investigation Coordinator
Aspen Utility Company
09.2025 - Current
Utility Locator
USIC Locating Services
12.2023 - 09.2025
Server
Cracker Barrel
08.2022 - 05.2023
Kennel Tech/Bather Manager
Preppy Pets Salon and Mobile LLC
11.2021 - 12.2023
Team Member
Whataburger
04.2021 - 11.2021
High School Diploma -
Alvin High School
Some College (No Degree) - Accounting And Business Management
Texas Woman's University