Michael Sullivan
Wyandotte,MI
Summary
Adept at conflict resolution and critical thinking, I significantly enhanced customer loyalty and team efficiency at Enterprise Holdings. My background in customer service and maintenance, combined with exceptional problem-solving abilities, ensures high-quality outcomes in high-stress environments. Demonstrated proficiency in complaint handling and coordination, fostering a safe and productive workplace.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Enterprise Holdings
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Maintenance Crew Member
Quality Marine Repair and Fuel Services LLC
08.2021 - 10.2023
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Education
High School Diploma -
Roosevelt High School
540 Eureka Ave Wyandotte06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Complaint Handling
- Team Development
- Documentation
- Coordination
- Reading Comprehension
Timeline
Customer Service Representative
Enterprise Holdings
10.2023 - Current
Maintenance Crew Member
Quality Marine Repair and Fuel Services LLC
08.2021 - 10.2023
High School Diploma -
Roosevelt High School
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