Michael S. Walls
Chino Valley,AZ
Summary
Dynamic professional with extensive experience in team leadership and operational efficiency, notably as a General Manager. Proven track record in enhancing customer service standards and implementing effective training programs. Skilled in problem-solving and inventory management, driving productivity and ensuring compliance with quality assurance protocols.
Overview
11
11
years of professional experience
Work History
Manager / Technician
Game People Play
Prescott, AZ
11.2018 - 03.2026
- Led a team of technicians to troubleshoot and resolve equipment issues efficiently.
- Implemented standard operating procedures, improving operational efficiency and safety compliance.
- Monitored staff performance, addressing issues to sustain team productivity.
- Enforced customer service standards, resolving issues to deliver high-quality service.
Owner/Operator
Family Affair Food Truck
Prescott, AZ
06.2017 - 10.2018
- Developed menu offerings informed by customer feedback and market trends.
- Coordinated inventory management and supply ordering processes, ensuring optimal stock levels to meet customer demand.
- Ensured compliance with health regulations during food preparation and storage.
- Managed cash handling procedures and performed daily financial reconciliations, maintaining accurate financial records.
Assistant Store Manager
Just Sports
Prescott, AZ
02.2017 - 05.2017
- Managed employee schedules, ensuring adequate staffing during peak hours to meet customer demand.
- Streamlined daily store operations, enhancing efficiency while maintaining optimal inventory levels.
- Collaborated with management to implement effective store policies and procedures, improving overall store performance.
- Addressed customer inquiries, promptly resolving issues with professionalism.
General Manager
GNC - General Nutrition Centres
Prescott, AZ
07.2016 - 02.2017
- Managed daily business operations, integrating budgeting, staffing, scheduling, inventory control, customer service, and sales for cohesive operational success.
- Directed daily operations in high-traffic retail environment, achieving streamlined processes and improved customer satisfaction.
- Supervised staff training and development programs, fostering skilled team capable of meeting business objectives.
- Oversaw inventory management and product replenishment processes to ensure optimal stock levels.
General Manager
Lids Sports Group
Prescott, AZ
07.2015 - 07.2016
- Managed daily business operations encompassing budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Directed daily operations in high-traffic retail environment to maximize efficiency.
- Developed and implemented staff training programs to improve team effectiveness.
- Coordinated inventory management and product replenishment processes to maintain optimal stock levels.
Education
High School Diploma -
Abraxas High School
Poway, CA06-1995
Some College (No Degree) - Business Management
Independence University
Salt Lake City, UTSkills
- Team leadership
- Client relations
- Quality assurance
- Operational efficiency
- Reporting skills
- Training staff
- Problem solving
- Effective communication
- Organizational skills
Timeline
Manager / Technician
Game People Play
11.2018 - 03.2026
Owner/Operator
Family Affair Food Truck
06.2017 - 10.2018
Assistant Store Manager
Just Sports
02.2017 - 05.2017
General Manager
GNC - General Nutrition Centres
07.2016 - 02.2017
General Manager
Lids Sports Group
07.2015 - 07.2016
High School Diploma -
Abraxas High School
Some College (No Degree) - Business Management
Independence University