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Michael Swanigan
Indianapolis
Summary
Seeking a company where I can be committed to company values such as integrity, respect and innovation, to secure a responsible career opportunity where I can fully utilize my training and skills, while making a significant contribution to the success of the team by increasing overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with the successful delivery of customer service and monitoring/measuring customer satisfaction.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Patient Access Specialist
Eskenazi Health
Indianapolis, IN
09.2023 - Current
- Checking coverage, explaining benefits to patients, and obtaining pre-authorizations for medical procedures.
- Facilitated accurate insurance verification and eligibility checks for patients.
- Booking, rescheduling or cancelling appointments via phone or in person.
- Greeting patients, verifying personal information, and updating electronic health records.
- Collecting co-pays, deductibles, or outstanding balances at the time of service and helping set up payment plans.
Cook
Eskenazi Health
Indianapolis, IN
08.2022 - 08.2023
- Delivers excellent customer service at all times and communicates in a professional and courteous manner with guests, hospital staff and coworkers, and works as a team member to provide the most efficient service to guests
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Exhibits mastery of all the skills associated with successfully working in at least one of the following areas: grill, room service, catering, Café Soleil line
- Prepared and cooked high-quality meals in compliance with health and safety standards.
- Managed kitchen operations, ensuring timely meal service for patients and staff.
Cook
Marquette Manor
Indianapolis, IN
03.2018 - 04.2022
- Lead the preparation of meals and specials in a residential dining operation.
- Provide skills necessary to lead production areas in residential dining.
- Supervise the work and maintain service area in a clean, safe and orderly condition.
- Oversee and prepare a wide variety of soups, sides, salads, entrees, desserts, baked and pastry items; use a variety of kitchen equipment;
- Assist and oversee the kitchen production, ordering and inventory of products
- Trained and mentored junior cooks on culinary techniques and kitchen protocols.
- Collaborated with dietitians to accommodate dietary restrictions and preferences.
Maintenance Supervisor
YMCA Of Greater Indianapolis
Indianapolis, IN
10.2013 - 03.2016
- Print, route and ensure maintenance work orders/projects are completed in a timely manner, ordering and inventory of products.
- Coordinated preventative maintenance schedules, enhancing equipment reliability and longevity.
- Ensure all YMCA policies and procedures, and Facility department requirements are adhered to at all times.
- Supervised maintenance staff, ensuring compliance with safety protocols and operational standards.
- Supervised [Number] employees and scheduled shifts.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Participate as active member of staff and volunteer teams, and work with supervisor to develop and implement operational plans.
Education
Associate of Science - Business Administration
Ivy Tech College
Indianapolis, IN01-2018
Skills
- Flexible
- Creative
- Critical Thinking
- Motivated
- Leadership Qualities
- High Energy
- Problem-Solving Skills
- Organized
- Teamwork & Collaboration
- MS- Computer Skills
- Decision Making Skills
- Professionalism & Strong work ethics
- Safety Oriented
- Customer Service
- Office Administration
- Project Management
- Food Handling
- Food Management
- Security Management
- Data Entry
- Grill Cook/Prep
- Visual Inspection
- Material Handling
- Appointment scheduling
- HIPAA compliance
- Front desk operations
- Performance standards compliance
Certification
- OSHA 30 Hours General Industry Certifications
- Apprenticeship (A-Step)
- Skill Trades Enhancement Program – 2005
- First Aid CPR AED Emergency Oxygen Certified
- Fork Lift Certification
- Lock Out / Tag Out Control of Hazardous Energy Certification
- Expanded Food & Nutrition Education Certification (Michigan State University Extension)
- Child Abuse & Neglect Detention & Prevention Certification
- Culinary Arts (8 weeks Course) –The Opportunity Center
- STRIVE- Workforce Development Training – Benton Harbor, MI
- ServSafe Certified
ADDITIONAL WORK HISTORY
Available upon request.
Timeline
Patient Access Specialist
Eskenazi Health
09.2023 - Current
Cook
Eskenazi Health
08.2022 - 08.2023
Cook
Marquette Manor
03.2018 - 04.2022
Maintenance Supervisor
YMCA Of Greater Indianapolis
10.2013 - 03.2016
Associate of Science - Business Administration
Ivy Tech College