Michael Szalkie
Wyandotte,MI
Summary
Self-motivated Operations Manager successful Dedicated and organized Operations Manager with over 4 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Veterans Cleaning LLC
Wyandotte, MI
10.2019 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Lawn Maintenance Laborer
Montelauro Grass
Wyandotte, MI
05.2015 - 10.2020
- Mowed lawns and trimmed grass using a variety of mowers and trimmers.
- Weeded flower beds, removed debris from lawns, and raked leaves.
- Sprayed fertilizer on lawns according to schedule and customer specifications.
- Inspected equipment for proper functioning and safety prior to use.
- Hauled materials such as soil, mulch, sand, gravel., when necessary.
- Installed sod in areas requiring new turfgrass coverage.
- Assisted with the installation of landscape features such as retaining walls and walkways.
- Cleaned up job sites upon completion of work including removal of debris and trash.
- Maintained records of daily activities including hours worked, tasks completed.
- Performed maintenance on tools and equipment used in job duties such as sharpening blades and refueling engines.
- Operated riding mowers to cover large areas more quickly than with push mowers.
- Provided customers with helpful advice regarding lawn care techniques or products that may be beneficial.
- Prepared estimates for customers based on their individual needs and requested services.
- Adhered to all safety protocols while performing job duties including wearing protective clothing and equipment.
Salesperson
Killer Paintball Indoor Park
Romulus, MI
05.2012 - 08.2016
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Monitored inventory levels and placed orders as needed.
- Coordinated delivery schedules with vendors for timely shipment of goods.
- Educated customers about products and services offered by the company.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2015
Skills
- Hiring And Training
- Quality Assurance And Control
- Implementing Procedures
- Operational Performance Improvement
Timeline
Operations Manager
Veterans Cleaning LLC
10.2019 - Current
Lawn Maintenance Laborer
Montelauro Grass
05.2015 - 10.2020
Salesperson
Killer Paintball Indoor Park
05.2012 - 08.2016
High School Diploma -
Penn Foster Career School