Michael Szekley
Colorado Springs,CO
Summary
Army Veteran, IT professional, Solutions Engineer and Operations Manager who has experience in troubleshooting a wide variety issues whether it is an on device software, a web based application, or an operational hurdle with a passion for user experience and world class service.
Overview
4
4
years of professional experience
Work History
Solutions Engineer
Clover Connect / Fiserv
08.2022 - Current
- Designs and prepares technical presentations and recommended solutions for prospective partners with a desire to monetize payments within their software offering
- Monitors, collects, and documents all technical information, designing appropriate workflows for software partners
- Maintains communication with internal stakeholders and leaders to bring new products as value added services to partners integrating to our payments platform
Developer Relation Manager
Clover Network / Fiserv
08.2021 - 08.2022
- Managed a team of Solutions Engineers and Partner Success Managers responsible for providing world class engineering support in troubleshooting technical, product, and account related issues
- Served as an first point of escalation for high priority issues and outages, delivering solutions that meet the highest class of developer satisfaction standards
- Served as a Solutions Engineer for Enterprise developers, providing white glove customer experience throughout the development life cycle
- Engaged developer operations and engineering teams to drive and improve tools and processes that delivered data-driven results
Technical Solutions Engineer
Clover Network / Fiserv
07.2019 - 08.2021
- Manages and troubleshoots technical and product issues and escalations and delivering solutions that meet the highest developer satisfaction standards
- Engages developer operations and engineering teams to build, drive and improve tools and processes that delivers data-driven, impactful results
- Engages the technical writing team to document valuable knowledge and make it available to the Clover community
- Developed and manages a JavaScript based Point Of Sale (POS) example web applications designed to connect to a Clover POS device to facilitate real-time, card present transactions
Education
Associate of Occupational Studies - Computer Technology, Computer Networking Systems Technician
IntelliTec College
Springs, Coloradoundefined
Galvanize Web Development Immersive
Skills
- Technical Sales
- Technical Analysis
- Issue Resolution
- Technical Support
- Operational Support
- Performance and Scalability Optimization
- Process Management
- Project Management
- Business Process Improvement
- Best Practices and Standards
Timeline
Solutions Engineer
Clover Connect / Fiserv
08.2022 - Current
Developer Relation Manager
Clover Network / Fiserv
08.2021 - 08.2022
Technical Solutions Engineer
Clover Network / Fiserv
07.2019 - 08.2021
Associate of Occupational Studies - Computer Technology, Computer Networking Systems Technician
IntelliTec College
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Galvanize Web Development Immersive
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