Michael Kerr
Denver
Summary
Achievement-oriented professional with a military background, adept in satellite systems engineering and team leadership. Excelled in enhancing spacecraft functionality and efficiency, demonstrating exceptional problem-solving and communication skills. Proven expertise in employee training and system troubleshooting, significantly improving operational productivity and customer satisfaction. Versatile Head Cashier with exemplary point-of-sale system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.
Overview
15
15
years of professional experience
Work History
Head Cashier
Sprouts Famers Market
01.2024 - 11.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
Shift Supervisor
Ace Hardware
04.2022 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Satellite Systems Engineer
CACI International
02.2017 - 02.2022
- Coordinated with international partners for cross-border collaboration on joint satellite projects.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Conducted thorough testing on new satellites, ensuring reliability and mission readiness.
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
Staff Sergeant
United States Air Force
11.2009 - 11.2016
- Coordinated with international partners for cross-border collaboration on joint satellite projects.
- Facilitated troubleshooting efforts across departments, leading to quicker resolutions of technical challenges.
- Supported research initiatives by providing valuable input on new technologies related to satellite operation.
- Developed comprehensive documentation for satellite operations, streamlining processes for future reference.
- Collaborated closely with engineering teams to improve overall satellite functionality and efficiency.
- Improved response time to satellite anomalies, maintaining optimal functioning through swift resolution of issues.
- Utilized trend analysis to predict potential issues, proactively addressing problems before they impacted operations.
- Served as a liaison between clients and technical staff, ensuring smooth communication regarding satellite services and requirements.
- Ensured uninterrupted data transmission for clients by monitoring and managing satellite operations.
Education
High School Diploma -
City Honors School At Fosdick-Masten Park
186 E North St, Buffalo, NY 1420406-2007
Skills
- Store opening/closing procedures
- Customer service
- Positive attitude
- Time management strength
- Workplace safety
- Verbal/written communication
- Drawer balancing
- New hire training
- POS system troubleshooting
Accomplishments
- Collaborated with international team of satellite system engineers in the development of automation software and process management.
- Graduated from Veterans to Farmers Small Scale Vegetable Production training program, 300 contact hours
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Head Cashier
Sprouts Famers Market
01.2024 - 11.2024
Shift Supervisor
Ace Hardware
04.2022 - 10.2023
Satellite Systems Engineer
CACI International
02.2017 - 02.2022
Staff Sergeant
United States Air Force
11.2009 - 11.2016
High School Diploma -
City Honors School At Fosdick-Masten Park
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