Michael Talavera
Henderson,NV
Summary
Driven Assistant Manager with a proven track record at Shiekh Shoes, enhancing customer satisfaction and streamlining operations. Excelled in money handling and fostering team motivation, leading to increased accuracy and performance. Skilled in policy enforcement and customer relations, consistently achieving and surpassing company goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Shiekh Shoes
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Sales Associate
Fresh Society
09.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Shift Leader Manager
Pizza Hut
12.2019 - 08.2022
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
Education
Liberty High School
Henderson, NV2018
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Policy Enforcement
- Performance reviewing
Languages
Spanish
Limited Working
Timeline
Sales Associate
Fresh Society
09.2023 - 03.2024
Assistant Manager
Shiekh Shoes
09.2022 - Current
Shift Leader Manager
Pizza Hut
12.2019 - 08.2022
Liberty High School
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