Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Theimer

Harrisonburg,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dick's Sporting Goods
09.2012 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Substitute Teacher

Rockingham County Schools
09.2010 - 08.2012
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Monitored student progress and provided feedback to students, parents and school administrators.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.

Independent Insurance Agent

Self Employed
07.2009 - 08.2010
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Obtained underwriting approval by completing application for coverage.
  • Utilized CRM software to manage client relationships.
  • Maintained high standards of customer service by building relationships with clients.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Education

Bachelor of Science - Biology And Economics

James Madison University
Harrisonburg, VA

Skills

  • Effective Selling Techniques
  • Money Handling
  • Employee Performance Evaluations
  • Staff Supervision
  • Scheduling and Coordinating
  • Reviewing Performance
  • Merchandising
  • Training and Development
  • Monetary Transactions
  • Cash Deposits and Receipts
  • Team Motivation
  • Employee Coaching and Mentoring

Certification

Dick's Sporting Goods:

Head Coach Certified

Core Management Training (6 weeks)

Timeline

Assistant Manager

Dick's Sporting Goods
09.2012 - Current

Substitute Teacher

Rockingham County Schools
09.2010 - 08.2012

Independent Insurance Agent

Self Employed
07.2009 - 08.2010

Bachelor of Science - Biology And Economics

James Madison University

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Michael Theimer