Michael Theodore
Fort Lauderdale,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs. Extensive knowledge of beer, liquor and wine. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Server
Patrizia's Italy Trattoria
Fort Lauderdale, FL
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Owner & General Manager
Arena Bar And Grill
Wilkes-Barre, PA
01.2002 - 03.2023
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Head Bartender & Corp Trainer
TGI Fridays
Brick NJ
10.1999 - 05.2002
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Head Bartender
Lone Star Steakhouse & Saloon
Wilkes-Barre, PA
06.1997 - 07.1999
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
Bartender
TGI Fridays
Wilkes-Barre, PA
11.1993 - 05.1997
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Business Administration And Management
Wilkes University
Wilkes-barre, PASkills
- Exceptional customer service
- Strong Work Ethic
- High-volume dining
- Suggestive Selling
- Beverage Preparation
- Wine service
- Team Player
- Team Leadership
- Cool Under Pressure
Certification
Serv Safe Certification
R.A.M.P Bartender Certification
R.A.M.P Bar Manager Certification
Timeline
Server
Patrizia's Italy Trattoria
03.2024 - Current
Owner & General Manager
Arena Bar And Grill
01.2002 - 03.2023
Head Bartender & Corp Trainer
TGI Fridays
10.1999 - 05.2002
Head Bartender
Lone Star Steakhouse & Saloon
06.1997 - 07.1999
Bartender
TGI Fridays
11.1993 - 05.1997
Business Administration And Management
Wilkes University