Michael Thomas
Specialist
El Paso,TX
Summary
Authorized to work in the US for any employer Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Specialist
Apple
El Paso, TX
09.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Sales Coordinator
Rhino Technology
Eden Prairie, MN
04.2018 - 04.2021
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Completed monthly sales reports to highlight trends and help with team strategizing.
Auto Technician
Best Buy
Roseville, MN
06.2015 - 04.2018
- Install electronic components into vehicles
- For example remote start units, amplifiers, sub-woofers and radios.
- Tested vehicle components and systems to identify issues.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Reviewed and interpreted service manuals, specifications, wiring diagrams and blueprints.
Customer Service Associate
JCPenney
Coon Rapids, MN
07.2014 - 06.2015
- Kept customer spaces clean, neat and organized for maximum appeal.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Coordinated efficient product deliveries to meet customers' demands.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Protected products from damage by using proper packaging and bagging techniques.
- Assisted customers in making informed purchase choices and selecting products.
Customer Service Associate
Gopher Express East
Minneapolis, MN
01.2014 - 05.2014
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
- Monitored cash transactions at front desk to maintain responsibility for personal bank.
- Greeted and verified members and guests upon entry to optimize security.
- Followed manual and computer procedures to close guest accounts and open room for next sale.
- Controlled access for authorized vendors to provide services within units to building.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Liberal Arts
University of Minnesota - Minneapolis
Minneapolis, MN 05.2001 -
High School Diploma -
Blaine High School
Blaine, MN 09.2012 - 06.2016
Skills
Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All of our miseries are nothing but attachment.
Osho
Timeline
Specialist
Apple
09.2021 - Current
Sales Coordinator
Rhino Technology
04.2018 - 04.2021
Auto Technician
Best Buy
06.2015 - 04.2018
Customer Service Associate
JCPenney
07.2014 - 06.2015
Customer Service Associate
Gopher Express East
01.2014 - 05.2014
High School Diploma -
Blaine High School
09.2012 - 06.2016
No Degree - Liberal Arts
University of Minnesota - Minneapolis
05.2001 -