Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Michael Thomas

Hastings

Summary

Dynamic customer service professional with a proven track record at EZstop and RaceTrac, adept at resolving complaints with empathy and maintaining a welcoming environment. Known for reliability and composure under pressure, consistently exceeding customer satisfaction goals while ensuring accurate transaction processing. Strong communicator with a commitment to enhancing customer loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

RaceTrac
12.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Cashier

EZstop
09.2021 - 09.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Fast Food Cook

Bojangles' Famous Chicken 'n Biscuits
01.2021 - 09.2021
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Maintained a clean and organized workspace, contributing to a positive and safe work environment.
  • Cooked menu items according to specified instructions.
  • Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.

Education

High School Diploma -

Cocke County Highschool
Newport, TN
05-2022

Skills

  • Customer service

  • Customer satisfaction

  • Reliability and punctuality

  • Patience and composure

Interests

  • Watching Movies and TV Shows
  • I enjoy helping others and giving back to the community
  • Cooking
  • Video Gaming
  • Reading
  • Strategy Games
  • Video Game Design
  • Drawing and Painting

Timeline

Customer Service Cashier

RaceTrac
12.2024 - Current

Customer Service Cashier

EZstop
09.2021 - 09.2024

Fast Food Cook

Bojangles' Famous Chicken 'n Biscuits
01.2021 - 09.2021

High School Diploma -

Cocke County Highschool

Similar Profiles

CREATE PROFILE
Michael Thomas