MICHAEL THOMPSON
Norwalk,Ca
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in inventory management nd organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
1
1
year of professional experience
Work History
Sales Associate
Auto Zone
Norwalk, CA
06.2023 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size and type.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built relationships with customers to encourage repeat business.
Yard Manager
Paramount Recovery Services
Ontario, Ca
- Operated forklift loading and unloading vehicles
- Communicating with debtor/finance companies
- Imputed vehicle data and personal property information into computer.
- Supervised yard staff, maintained records, and ensured compliance with safety regulations.
- Ensured that all vehicles were properly inspected prior to entering or leaving the yard.
- Created detailed reports on daily activities, including loading and unloading volumes and personnel performance metrics.
- Conducted periodic inspections of the premises to identify any issues or deficiencies in safety standards or operational efficiency.
Yard Supervisor
AB Recovery
Anaheim, Ca
- Managed vehicles coming into yard and being transported
- Operated Forklift
- Imputed data and made sure all repossessions were in compliance with each finance company regulations
- Repaired hydraulic systems
- Removal and repaired boom/basket
- Customer Service and Sales/De-escalation and Conflict Resolution.
- Directed and coordinated the daily activities of yard personnel to ensure efficient operations.
- Ensured compliance with safety regulations, company policies, procedures, and standards.
- Provided guidance on operational issues such as maintenance of equipment or inventory control.
Mechanic Assistant
Aerial Crane Repair
Riverside, Ca
- Operated forklift.
- Checked equipment fluid levels and tire pressure, refilled fluids as needed.
- Test equipment.
- Replaced oil filters and air filters in equipment according to manufacturer specifications.
- Assisted mechanics with repair tasks such as replacing brakes, spark plugs, and other parts.
- Cleaned engine parts and other components during maintenance work.
- Performed basic troubleshooting to diagnose mechanical issues in hydraulic equipment.
- Transported equipment between locations for repairs or servicing.
- Disassembled engines when necessary to perform repairs or replacement of faulty parts.
Education
Graduated - Generals
J.W. North High School
Riverside, CA06-1990
Skills
- Payment Processing
- Inventory Control
- Product Sales
- Automotive product knowledge
- Meeting deadlines
- Problem-Solving
- Listening Skills
- Exceptional customer service
- Order Processing
- Retail loss prevention
- Customer Needs Assessment
Timeline
Sales Associate
Auto Zone
06.2023 - Current
Yard Manager
Paramount Recovery Services
Yard Supervisor
AB Recovery
Mechanic Assistant
Aerial Crane Repair
Graduated - Generals
J.W. North High School
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