Michael Tillman
Surprise,AZ
Summary
Experienced in establishing and managing profit-driven sales strategies. Practiced trainer and staff developer with excellent interpersonal and conflict resolution skills. Proficient in meeting company guidelines while improving team efficiency, sales numbers and customer engagement scores.
I consider myself a disciplined professional known for recruiting gifted sales team members. I believe I am exceptional at recognizing talent. I am determined and polished with background in mentoring and training employees to achieve established goals. As an Assistant Sales Manager, promoting more than 9 years of expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Internet Manager
Sands Chevrolet
Surprise, AZ
02.2024 - 04.2024
- Established relationships with key clients, while maintaining existing customer base.
- Informed customers about current promotions and discounts.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Provided detailed information about vehicle features, trim levels, options and warranties.
- Maintained up-to-date knowledge of new models, features and accessories.
- Developed an understanding of customer's interests by asking qualifying questions.
- Followed-up with customers after purchase to verify satisfaction level was met or exceeded expectations.
- Compiled data related to sales figures, customer feedback and other relevant information for management review.
Mortgage Loan Originator
Rocket Mortgage
Phoenix, AZ
02.2019 - 03.2023
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Processed new loan applications in accordance with established guidelines.
- Monitored customer accounts throughout the life cycle of each loan transaction.
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
- Participated in team meetings, trainings conducted by management staff regarding updates on products, services offered by the company.
Internet Sales Manager
Rodeo Ford
Goodyear, AZ
12.2012 - 10.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Coached, mentored and trained team members in order to improve their job performance.
Education
GED -
Claremont H.S.
Claremont, CASkills
- Creative Direction
- Project Planning
- Employee Development
- Cost Control
- Process Improvement
- Problem Resolution
- Goal Setting
- Negotiation
- Written Communication
- Interpersonal Skills
Affiliations
- One who cherishes meaningful family time
- Recently became consistent reader. Very curious of the unknown (whatever that may be).
- Very much looking to become linguistic
- Proud Military Veteran in hopes of opening housing in the future for homeless
Accomplishments
- Reached managerial position at every employer
- Responsible for direct growth of employees under my supervision
- 3rd most units sold 2017
- 4th most unit sold 2018
- Least turnover under supervision
Certification
- MLO licenses 11 states
Timeline
Internet Manager
Sands Chevrolet
02.2024 - 04.2024
Mortgage Loan Originator
Rocket Mortgage
02.2019 - 03.2023
Internet Sales Manager
Rodeo Ford
12.2012 - 10.2018
GED -
Claremont H.S.