Michael Tiraco
CLEARWATER,Florida
Summary
Versatile Technician skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Service Technician
DEX Imaging
10.2010 - Current
- Maintained company field response vehicle stocked with repair and replacement parts valued over $15K
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained
- Attended multiple classes and online workshops, to maximize technical knowledge and to become certified on various manufacturers' machines, including, Kyocera, HP, Konica Minolta, and Cannon
- Learned and adapted quickly to new technology and software applications
- Acted as team leader in group projects, trained many new technicians and delegated tasks, and provided feedback to management
- Demonstrated leadership skills and managed projects from concept to completion
- Resolved problems, improved operations and provided exceptional service
- Learned quickly and adapted well to new situations
Customer Imaging Specialist
Konica Minolta Business Solutions
08.2005 - 10.2010
- Outward associate - obtained professional certification with Konica Minolta
- Trained newly hired technicians in standard field procedures
- Troubleshot simple to complex equipment problems utilizing technical manuals and schematics
- Performed installation and network set up on newly acquired machines
- Addressed and maintained appropriate follow-ups; completed required paperwork, built and maintained strong customer relations
- Regularly handled customer escalations, and resolved technical issues by engaging directly with clients and maintaining calm, friendly demeanor
- Completed on-site repair and maintenance of Konica Minolta analog and digital copiers, fax, multifunctional and connected digital products
Education
No Degree - Computer Science
St. Petersburg College
Clearwater, FL2002
No Degree - Interactive Media Design
Academy Of Arts And Design
Tampa, FL2001
No Degree - Veterinary Technology
Saint Petersburg Collage
Clearwater, FL1997
High School Diploma -
Pinellas Park High School
Largo, FL1994
Skills
- System repairs
- Web Security
- Excellent Communication
- Attention to Detail
- Equipment Troubleshooting
- Positive Attitude
- Field Repairs
- Technical Analysis
- Team Supervision
- Technical Troubleshooting
- Inventory Management
- Schematic Interpretation
- Hardware and software installation
- Electrical Systems
- Electrical Troubleshooting
- Teamwork and Coordination
- Problem-Solving
- Multimeter usage
- Network Connectivity
- Troubleshooting and repair
- Customer Service
Certification
Full Line trained Canon,HP, Kyocera, Master Certified Konica Minolta
Timeline
Field Service Technician
DEX Imaging
10.2010 - Current
Customer Imaging Specialist
Konica Minolta Business Solutions
08.2005 - 10.2010
No Degree - Computer Science
St. Petersburg College
No Degree - Interactive Media Design
Academy Of Arts And Design
No Degree - Veterinary Technology
Saint Petersburg Collage
High School Diploma -
Pinellas Park High School
Similar Profiles
Kami F. WilliamsKami F. Williams
Administrative Sales Assistant at Ameritek/Dex ImagingAdministrative Sales Assistant at Ameritek/Dex Imaging
Gabriel RodvienGabriel Rodvien
Installation Technician / Driver at Dex ImagingInstallation Technician / Driver at Dex Imaging
Noelkys CaraballoNoelkys Caraballo
Customer Service Supervisor at DEX Imaging Inc.Customer Service Supervisor at DEX Imaging Inc.
Ashley ClarkAshley Clark
Executive Admin Team Lead at DEX ImagingExecutive Admin Team Lead at DEX Imaging
Karen Smith LeonardKaren Smith Leonard
Private Duty Nurse at Self-employedPrivate Duty Nurse at Self-employed