Michael Torres
Post Falls,ID
Summary
Dynamic leader with a proven track record in strategic planning and business management, including a successful tenure as Owner/Operator and Supervisor at McDonald's. Skilled in building strong customer relationships and enhancing team productivity, I excel in delivering top-notch customer service and implementing efficient quality assurance processes. My dependable work ethic and effective leadership drive significant improvements in customer satisfaction and business operations.
Overview
4
4
years of professional experience
Work History
Owner/Operator
Self Employed
02.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Supervisor
McDonalds
05.2020 - 11.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
GED -
North Idaho College
Coeur D'alene, ID08.2021
Skills
- Strategic Planning
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Customer Service
- Relationship Building
- Effective leader
- Scheduling
- Quality Assurance
- Business Management
- Schedule Management
- Purchasing and planning
Timeline
Owner/Operator
Self Employed
02.2021 - Current
Supervisor
McDonalds
05.2020 - 11.2021
GED -
North Idaho College