Michael Tougas

• Provided leadership, insight and mentoring to newly hired employees.
• Delegated work to staff, setting priorities and goals.
• Evaluated store performance and developed plans to exceed goals
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Delivered excellent customer service and adhered to standard practices to maximize sales and offer a differentiated experience
• Recruited, trained and supervised new employees.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Managed inventory by partnering with my inventory specialist to perform counts to minimize loss.

Community Leader

• Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
• Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
• Supported store teams to drive growth and development.
• Developed strategic plans for increasing sales, reducing costs, improving operational efficiency.
• Organized community events in order to drive engagement and build rapport with in the area.

• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Maintained inventory by checking merchandise to determine levels.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Managed day-to-day operations including scheduling shifts, assigning tasks.
• Maintained a safe working environment by enforcing safety regulations.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Trained new employees on store policies, procedures and customer service standards.

• Trained new employees on store policies, procedures and customer service standards.
• Organized weekly meetings with department heads to review progress on key objectives.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Managed day-to-day operations including scheduling shifts, assigning tasks.
• Maintained a safe working environment by enforcing safety regulations.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Provided leadership support during peak business hours by motivating staff members to meet targets.